Customer Success Manager (Fully Remote)

Prompt.io Inc; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Prompt.io Inc, a peer-to-peer texting platform, is hiring a Customer Success/Account Manager to own customer relationships from onboarding to renewal and to help customers achieve their goals. You will collaborate with Sales, Support, Product, and Engineering to drive product adoption, monitor health, and identify expansion opportunities across a growing portfolio in a fast-paced environment.

Join a dynamic team where individual contributions have outsized impact and opportunities for growth

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple relationships in a fast-paced environment.

Responsibilities

• Manage a portfolio of customer relationships.
• Drive product adoption and identify expansion opportunities.
• Monitor customer health and manage renewals.

Skills

Customer Success

Account Management

Communication

Cross-functional collaboration

Job description

• We are a non-partisan peer-to-peer texting platform.
• We work with political campaigns, advocacy groups, unions, and nonprofits.

About the Role:

• You'll own customer relationships from onboarding to renewal.
• You'll serve as a trusted partner helping customers achieve their goals.
• You'll work closely with Sales, Support, Product, and Engineering.

What You'll Do:

• Manage a portfolio of customer relationships.
• Drive product adoption and identify expansion opportunities.
• Monitor customer health and manage renewals.

What We're Looking For:

• 3+ years of experience in Customer Success or Account Management.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple relationships in a fast-paced environment.

Prompt.io Inc is a peer-to-peer texting platform that helps organizations engage and activate their supporters. We're a growing tech company where individual contributions can have an outsized impact.