Account Manager, Seattle

EverDriven, LLC; Seattle (WA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

STD Insurance

LTD Insurance

Flexible PTO

Holidays

Job summary

EverDriven, LLC is seeking an Account Manager to collaborate with districts, providers, and families to ensure safe, timely student transport across the Seattle territory. The role emphasizes program execution to improve service quality, reduce costs, and uphold top customer service standards.

Although remote, the position requires regular travel within the Seattle area, with up to five days per week support for operations and client needs.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in transportation and/or operations is a plus.
• Strong professional communication and customer service skills.

Responsibilities

• Support our innovative transportation services with industry skills.
• Provide excellent customer service and escalate issues as needed.
• Assist in managing daily service of accounts and vetting service providers.
• Oversee client start-ups, retention, and development of existing accounts.
• Contribute to safe, efficient transportation operations and regulatory compliance.
• Maintain open communication between EverDriven and clients, providing guidance and feedback.
• Ensure safety and regulatory policies are followed for passengers and providers.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Job description

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn.
We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts.

Position Summary:

The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service.

Salary Range:

$60,000.00-$70,000.00/yr based on experience plus bonus potential

Location:

This is a remote role, but this account manager will service the Seattle territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum education of a bachelor's degree or equivalent experience
• Experience in transportation and/or operations is a plus
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment
• Daily travel as required
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Equal Opportunity Employer

EverDrivenis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed tomaintaininga respectful, professional workplace where employees are evaluated and supported based on performance and potential.