Customer Success Manager (Fully Remote)

Tenable; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Tenable is the Exposure Management company serving 40,000+ organizations and a global team supporting 65% of the Fortune 500. We seek a Customer Success Manager to act as trusted advisor for strategic accounts, driving retention and expansion across our SaaS platform.

You will lead onboarding, renewals, and adoption strategies using MEDDPICC, collaborating across teams and mentoring junior CSMs while traveling up to 50% as needed.

Qualifications

• 8+ years customer-facing experience, 5+ in account management or sales.
• SaaS account management expertise, Salesforce.com, Google Suite, travel up to 50%.
• Willingness to travel up to 50% and work cross-functionally.

Responsibilities

• Trusted advisor for strategic accounts, driving retention and expansion.
• Lead onboarding, renewals, and adoption strategies using MEDDPICC.
• Collaborate cross-functionally and mentor junior CSMs.

Skills

Strategic accounts

Onboarding

Retentions & expansions

Mentoring

Customer success

Tools

Salesforce

Google Suite

Job description

• Exposure management company trusted by 40,000+ organizations.
• Team supports 65% of Fortune 500; culture of belonging, respect, excellence.

Your Role:

• Trusted advisor for strategic accounts, driving retention and expansion.
• Lead onboarding, renewals, and adoption strategies using MEDDPICC.
• Collaborate cross-functionally and mentor junior CSMs.

What You'll Need:

• 8+ years customer-facing, 5+ in account management or sales.
• SaaS account expertise, Salesforce.com, Google Suite, travel up to 50%.

Tenable

Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.