Customer Success Manager

Tenable, Inc.; Columbia (MD); Hybrid; USD 4,569,000 - 6,115,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Employee Stock Purchase Plan

Employee referral program

Flexible spending accounts

EAP

Education assistance

Parental leave

PTO

Company-paid holidays

Health and wellness events

Community programs

Job summary

Tenable, Inc. is seeking a Customer Success professional to renew and expand revenue within a mid-size Commercial client base in a hybrid US role.

You will onboard clients, drive adoption, and partner with Territory Managers and Sales Engineers to grow opportunities. The ideal candidate has 5+ years in renewal or expansion sales of On-Demand/SaaS solutions, with a proven track record of meeting targets and strong communication skills.

Qualifications

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business.
• Experience selling On-Demand, SaaS or subscription-based solutions.
• Ability to articulate value and overcome objections.
• Strong track record of achieving monthly/quarterly/annual targets.
• Excellent written and verbal communication in a fast-paced team environment.

Responsibilities

• Renew and expand revenue within assigned mid-size commercial client base.
• Onboard clients and drive adoption to maintain high satisfaction.
• Collaborate with Territory Managers and Sales Engineers to uncover expansion.
• Forecast and meet quarterly and annual revenue targets.
• Address client concerns to secure long-term relationships.

Skills

Sales experience

Renewal focus

Expansion selling

SaaS sales

Communication

Education

BA/BS degree

Tools

Google Suite

Salesforce.com

Job description

US - Remote - Massachusetts, US - Headquarters - Maryland - Columbia

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment.

Your Opportunity:

• Responsible for renewing and expanding revenue within given client base
• Proactively address any concerns or challenges to secure long-term customer relationships
• Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
• Manage a book of mid-sized clients in our Commercial or Enterprise segmentation
• Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings
• Collaborate with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
• Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building
• May perform other duties and responsibilities that management may deem necessary from time to time

What You’ll Need:

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
• Strong understanding of the products or services offered and the ability to articulate their value to clients.
• Ability to adapt, overcome objections, and learn complex solutions
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics
• Strong oral and written communication skills are a must
• Ability to work in a fast paced, team environment with revenue deadlines
• Working knowledge of Google Suite and Salesforce.com
• Ability to sit and work at a computer for extended periods of time

#LI-MF1 #LI-Hybrid

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.

• medical, dental, vision, disability and life insurance
• 401(k) retirement savings with company match
• an employee stock purchase plan
• an employee referral program
• flexible spending accounts
• an Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company-paid holidays
• health and wellness events
• community programs

US Pay Range

$33.17 - $44.39 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.