Customer Success Manager (Fluent Russian)

S&P Global; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Energy приглашает специалиста по успеху клиентов в составе команды EMEA Customer Success. Ваша роль — индивидуальный вкладчик, вы будете обучать клиентов, формировать взаимоотношения и помогать им достигать максимальной ценности от решений S&P Global Energy.

Требуется 3+ года опыта в CS, владение русским и английским языками, умение работать с Gainsight/Salesforce. Готовность к командировкам. Привилегии включают конкурентоспособные бенефиты и программы развития.

Qualifications

• Свободное владение русским и английским языками; устная и письменная коммуникация на уровне профессионала.
• Опыт работы в Customer Success, управлении аккаунтами или аналогичной роли (3+ года).
• Знание Gainsight или Salesforce является преимуществом; опыт в энергетике/товарах и финансах — приветствуется.

Responsibilities

• Активно взаимодействовать с клиентами для понимания потребностей и максимизации ценности решений.
• Эффективная онбординг и проведение удалённых и очных обучающих сессий по продуктам и сервисам.
• Устанавливать и развивать взаимоотношения с ключевыми стейхолдерами в организациях клиентов.
• Отслеживать данные клиентов и выявлять возможности для дальнейшего вовлечения и ценности.
• Быть доверенным советчиком, предоставлять инсайты для повышения опыта и успеха клиентов.
• Служить голосом клиента для улучшения их опыта; взаимодействовать с различными отделами для повышения качества обслуживания.
• Готовность к командировкам и к работе с несколькими аккаунтами одновременно.

Skills

Russian

English

Gainsight

Salesforce

Travel readiness

Tools

Gainsight

Salesforce

Job description

Описание

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Задачи

• Role is an individual contributor role, not a team leader role.
• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
• Monitor and leverage customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.
• Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: anticipate customer challenges/needs and address them before they escal.
• Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capturing customer engagement activities in Gainsight.

Требования

• Fluency in Russian & English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
• Fluency in any other European languages is an advantage.
• An S&P Global employee at this level would typically have 3+ years of experience in customer success, account management, or a similar role.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.

Условия

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy. Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
• For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.