Customer Success Manager — End-to-End Project Ops

Varidesk LLC; Coppell (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

On-site gym

401k

Profit-sharing

Education reimbursement

Wellness program

At-home work set-up

Job summary

Vari is seeking a Customer Success Manager (CSM) to own the operational side of projects from design brief through install and closeout, coordinating with Workspace Design, Project Operations, and Finance to keep quotes, orders, and inventory accurate.

The ideal candidate is meticulous, resourceful, and systems-savvy, with hands-on experience in Salesforce and SAP, capable of aligning Sales, Design, Operations, and CX around customer deadlines.

Qualifications

• Experience in project coordination, order management, sales operations, or operational support in project-based environments.
• Exceptional attention to detail with a process-driven approach in a fast-paced setting.
• Strong communication skills with ownership mindset to align Sales, Design, Operations, Accounting, and Inventory.

Responsibilities

• Serve as the internal point of contact for the Sales Executive and own end-to-end project coordination with Workspace Design and Project Installation Managers.
• Own quoting for all project-related orders and audit inventory, flagging stock and lead-time risks early.
• Ensure payment, credit, and contractual terms are in place; distribute agreements and secure e-signature; manage inventory and backorders.

Skills

Project coordination

Order management

Sales operations

Attention to detail

Strong communicator

Tools

Salesforce

Excel

Outlook

SAP/ERP

Job description

Vari is seeking a Customer Success Manager (CSM) to own the operational side of projects from design brief through install and closeout, coordinating with Workspace Design, Project Operations, and Finance to keep quotes, orders, and inventory accurate.

The ideal candidate is meticulous, resourceful, and systems-savvy, with hands-on experience in Salesforce and SAP, capable of aligning Sales, Design, Operations, and CX around customer deadlines.