Customer Success Manager — End-to-End Ownership & Growth

Silo; United States; Hybrid; USD 51,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Wellness stipend

Meal stipends

Flexible time off

Parental leave

Job summary

Silo builds the technology that runs the produce and food supply chain and is hiring Customer Success Managers across experience levels to own the full relationship with our customers. This blended role combines proactive account management with frontline support, handling renewals, invoices, and adoption across the Silo Platform and Pet Tiger.

CSMs independently drive renewal terms, upsell opportunities, and cross-functional collaboration while managing escalations with Engineering, Product,

Qualifications

• Experience in customer success, account management, or customer support; levels vary by level.
• SaaS experience preferred.
• Ability to own both relationship-building and hands-on troubleshooting.

Responsibilities

• Own account strategy, product recommendations, and problem resolution across your book of business.
• Monitor account health and flag churn risk.
• Independent module/configuration recommendations based on customer needs.
• Structure renewals and negotiate terms within Silo pricing framework.
• Identify upsell opportunities and drive recommendations to customers.
• Lead business reviews with customer-side ops and finance stakeholders.
• Collaborate with Implementation, Product, and Engineering to close the loop on issues.

Skills

Customer success

Account management

Communication

Job description

Silo builds the technology that runs the produce and food supply chain and is hiring Customer Success Managers across experience levels to own the full relationship with our customers. This blended role combines proactive account management with frontline support, handling renewals, invoices, and adoption across the Silo Platform and Pet Tiger.

CSMs independently drive renewal terms, upsell opportunities, and cross-functional collaboration while managing escalations with Engineering, Product,