Customer Success Manager (East Coast)

PlanetTogether ™ - Advanced Planning and Scheduling; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where your role will be pivotal in enhancing user adoption and maximizing account value. This exciting opportunity involves collaborating with cross-functional teams, managing strategic relationships, and delivering impactful product demonstrations. You'll thrive in a culture that values critical thinking and problem-solving, all while enjoying a competitive compensation package that includes a quarterly performance bonus and comprehensive benefits. If you're ready to make a meaningful impact in the supply chain technology sector, this role is for you.

Benefits

401(k) with 7.5% employer match

Paid gym membership

Continuing education reimbursement

Health, dental, and vision insurance

Birthday leave annually

Paid vacation and sick leave

12 company-paid holidays

Qualifications

• 2+ years in supply chain or production planning.
• Experience managing strategic relationships and accounts.

Responsibilities

• Oversee communication with customers using PlanetTogether products.
• Manage growth and expansion of existing accounts.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Critical Thinking

Sales Skills

Education

Bachelor's Degree

Job description

5 days ago Be among the first 25 applicants

About PlanetTogether

We are an established supply chain technology company with the spirit of a startup. At PlanetTogether, everyone shares in our growth!

PlanetTogether provides advanced planning and scheduling software (APS) and thoughtware for multi-plant manufacturers. Our APS integrates with various master data sources, including SAP, Microsoft, and other supply chain systems. We believe manufacturing is a catalyst for social and economic change, lifting people out of poverty and improving lives. Our mission is to help manufacturers make a greater impact, serve their customers better, and succeed.

About The Opportunity

We are seeking an experienced Customer Success Manager to join our team, working Eastern Time Zone hours. The CSM will oversee all communication with customers using PlanetTogether products, aiming to increase user adoption, contract renewals, and maximize account value. Key responsibilities include:

1. Managing growth and expansion of existing accounts (upselling, cross-selling, renewals)
2. Demonstrating all PlanetTogether products at a basic level
3. Supporting pre-sales, sales, and training activities (product demos, sales calls)
4. Meeting account KPIs and quotas
5. Handling account escalations as the primary contact
6. Collaborating with cross-functional teams to improve customer health scores
7. Creating and managing customer-facing documentation and templates
8. Delivering weekly reports to the Executive Leadership Team

The ideal candidate is ambitious, experienced, and comfortable managing multiple priorities with professionalism and urgency. Success requires critical thinking, problem-solving skills, and a positive attitude.

This role reports to the Sr. Manager of Customer Success and demands a balanced approach to handling various projects. Candidates should strive for excellence and demonstrate resilience and leadership in their work.

Requirements

• Bachelor's degree or higher
• 2+ years in supply chain or production planning
• 2+ years managing strategic relationships and accounts
• Proficiency in complex product demonstrations
• Excellent communication and relationship-building skills for sales and persuasion
• Native-level fluency in English (reading, writing, speaking)
• Conversational skills in Spanish, Chinese (Mandarin), Japanese, French (France), or German are a plus

Compensation Package

• Competitive base salary
• Quarterly performance bonus
• 401(k) with 7.5% employer match
• Paid gym membership (including virtual classes)
• Continuing education reimbursement
• Health, dental, and vision insurance
• Optional Medical and Dependent Care FSA
• Birthday leave annually
• Paid vacation and sick leave
• 12 company-paid holidays
• Full-time remote work

PlanetTogether is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.