Customer Success Manager (East Coast)

PlanetTogether ™ - Advanced Planning and Scheduling; Bradenton (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established supply chain technology company seeks a dynamic Customer Success Manager to enhance user adoption and account value. This role involves overseeing account growth, performing product demos, and collaborating with teams to improve customer satisfaction. Ideal candidates are critical thinkers and positive team players, eager to contribute to a company that values social and economic change. Join a firm that offers a competitive compensation package, including a quarterly performance bonus and a remote work environment, where your efforts will significantly impact the success of customers and the company.

Benefits

401(k) with 7.5% employer match

Paid gym membership

Continuing education reimbursement

Health, dental, and vision insurance

Birthday time off annually

Paid vacation and sick leave

12 company-paid holidays

Qualifications

• 2+ years of experience in supply chain or production planning.
• Experience managing strategic relationships and accounts.

Responsibilities

• Oversee growth and expansion of existing accounts.
• Collaborate with cross-functional teams to improve customer health scores.
• Deliver weekly reports to the Executive Leadership Team.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Critical Thinking

Fluency in English

Conversational Skills in Spanish

Conversational Skills in Mandarin

Conversational Skills in Japanese

Conversational Skills in French

Conversational Skills in German

Education

Bachelor's Degree

Job description

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About PlanetTogether

We are an established supply chain technology company with the spirit of a startup. At PlanetTogether, everyone shares in our growth!

PlanetTogether provides advanced planning and scheduling software (APS) and thoughtware for multi-plant manufacturers. Our APS integrates with any master data source, including SAP, Microsoft, and other supply chain systems. We believe manufacturing is a force for social and economic change, lifting people out of poverty and improving lives. Helping manufacturers have a greater impact, serve their customers better, and be more successful motivates us daily.

About The Opportunity

We seek an experienced customer success professional to join our team, working Eastern Time Zone hours. The Customer Success Manager (CSM) will oversee all business communications with customers using PlanetTogether products and services, focusing on increasing user adoption, contract renewals, and account value. Responsibilities include:

1. Overseeing growth and expansion of existing accounts (up-sales, cross-sales, renewals, etc.).
2. Becoming comfortable with demoing all PlanetTogether products at a basic level.
3. Supporting pre-sales, sales, and training activities (e.g., product demos, sales calls).
4. Meeting all account KPIs and quotas.
5. Serving as the first contact for account escalations.
6. Collaborating with cross-functional teams to track and improve customer health scores.
7. Creating and managing customer-facing templates and documentation.
8. Delivering weekly reports to the Executive Leadership Team.

The ideal candidate is ambitious, experienced, and eager to expand accounts for a growing software company. Success requires managing multiple requests with grace, urgency, and critical thinking. The role reports to the Sr. Manager of Customer Success and demands balancing multiple projects, aiming for excellence daily. Candidates should be critical thinkers, problem solvers, and positive team players.

Requirements

• Bachelor's degree or higher.
• 2+ years of experience in supply chain or production planning.
• 2+ years managing strategic relationships and accounts.
• Ability and motivation to perform complex product demos.
• Excellent communication skills, persuasive, relationship-driven.
• Native-level fluency in English (reading, writing, speaking).
• Conversational skills in Spanish, Chinese (Mandarin), Japanese, French (France), or German are a plus.

Compensation Package

• Competitive base salary.
• Quarterly performance bonus.
• 401(k) with 7.5% employer match.
• Paid gym membership (including virtual classes).
• Continuing education reimbursement.
• Health, dental, and vision insurance.
• Optional Medical and Dependent Care FSA.
• Birthday time off annually.
• Paid vacation and sick leave.
• 12 company-paid holidays.
• Permanent, full-time remote work.

PlanetTogether is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.