Customer Success Manager (East Coast)

PlanetTogether ™ - Advanced Planning and Scheduling; Savannah (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Success Manager, where you will drive user adoption and enhance customer relationships. In this role, you'll oversee account growth, manage product demonstrations, and collaborate with teams to ensure customer satisfaction. With a competitive compensation package, including health benefits and a flexible work environment, this is an exciting opportunity to make a significant impact in the supply chain technology sector. If you are passionate about customer success and thrive in a fast-paced environment, this role is perfect for you.

Benefits

401(k) with employer match

Paid gym membership

Continuing education reimbursement

Health insurance

Dental insurance

Vision insurance

Birthday leave

Paid vacation

Sick leave

Holidays

Qualifications

• 2+ years in supply chain or production planning experience.
• Experience managing strategic relationships and accounts.

Responsibilities

• Oversee growth and expansion of existing accounts.
• Support pre-sales, sales, and training activities.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving

Critical Thinking

Product Demonstrations

Education

Bachelor's Degree

Job description

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About PlanetTogether

We are an established supply chain technology company with the spirit of a startup. At PlanetTogether, everyone shares in our growth!

PlanetTogether provides advanced planning and scheduling software (APS) and thoughtware for multi-plant manufacturers. Our APS integrates with any master data source, including SAP, Microsoft, and other supply chain systems. We believe manufacturing is a force for social and economic change, lifting people out of poverty and improving lives. Helping manufacturers have a greater impact and serve their customers better drives us every day.

About The Opportunity

We're seeking an experienced customer success professional to work Eastern Time Zone hours. The Customer Success Manager (“CSM”) will oversee all business communications with customers using PlanetTogether products, aiming to increase user adoption, contract renewals, and account value. Responsibilities include:

1. Overseeing growth and expansion of existing accounts (upselling, cross-selling, renewals).
2. Demonstrating all PlanetTogether products at a basic level.
3. Supporting pre-sales, sales, and training activities (product demos, sales calls).
4. Meeting all account KPIs and quotas.
5. Handling account escalations as the first point of contact.
6. Collaborating with teams to track and improve customer health scores.
7. Creating and managing customer-facing templates and documentation.
8. Delivering weekly reports to leadership.

The ideal candidate is ambitious, experienced, and comfortable managing multiple requests with grace and urgency. They should excel in critical thinking, problem-solving, and positivity.

This role reports to the Sr. Manager of Customer Success. Success requires balancing multiple projects and maintaining high standards of excellence.

Requirements

• Bachelor's degree or higher.
• 2+ years in supply chain or production planning.
• 2+ years managing strategic relationships and accounts.
• Ability to perform complex product demos.
• Excellent communication and relationship-building skills.
• Native fluency in English; conversational skills in Spanish, Mandarin, Japanese, French, or German are a plus.

Compensation Package

• Competitive base salary.
• Quarterly performance bonus.
• 401(k) with 7.5% employer match.
• Paid gym membership and continuing education reimbursement.
• Health, dental, and vision insurance.
• Optional FSA options.
• Birthday leave, paid vacation, sick leave, and holidays.
• Permanent remote work.

PlanetTogether is an equal opportunity employer, committed to diversity and inclusion.