Customer Success Manager (East Coast)

PlanetTogether ™ - Advanced Planning and Scheduling; Jacksonville (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established supply chain technology company is seeking a Customer Success Manager to enhance user adoption and account value. This role involves overseeing existing accounts, conducting product demonstrations, and collaborating with cross-functional teams to improve customer health scores. The ideal candidate will thrive in a dynamic environment, managing multiple priorities with ease. This position offers a competitive salary, performance bonuses, and a comprehensive benefits package, including health insurance and a 401(k) with employer match. Join a forward-thinking firm where your contributions will drive significant impact.

Benefits

401(k) with 7.5% employer match

Paid gym membership

Continuing Education reimbursement

Health, dental, and vision insurance

Birthday time off annually

Paid vacation and sick leave

12 company-paid holidays

Qualifications

• 2+ years in supply chain or production planning.
• Experience managing strategic relationships and accounts.

Responsibilities

• Oversee growth and expansion of existing accounts.
• Serve as the first point of contact for account escalations.
• Deliver weekly reports to the Executive Leadership Team.

Skills

Customer Relationship Management

Supply Chain Management

Account Management

Product Demonstration

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

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About PlanetTogether

We are an established supply chain technology company with the spirit of a startup. At PlanetTogether, everyone shares in our growth!

PlanetTogether provides advanced planning and scheduling software (APS) and thoughtware for multi-plant manufacturers. PlanetTogether APS integrates with any master data source, including SAP, Microsoft, and other supply chain systems. We believe manufacturing is a force for social and economic change, lifting people out of poverty and improving lives. Helping manufacturers have a greater impact, serve their customers better, and be more successful drives us to push harder every day.

About The Opportunity

We're looking for an experienced customer success professional to join our team and work Eastern Time Zone hours. The Customer Success Manager (“CSM”) oversees all business communications with customers utilizing PlanetTogether products and services, and works directly with customers to increase user adoption, contract renewals, and overall account value. Responsibilities include but are not limited to:

• Overseeing growth and expansion of all existing accounts (up-sales, cross-sales, renewals, etc.)
• Becoming comfortable with demoing all PlanetTogether products at a basic level.
• Supporting pre-sales, sales, and training activities (e.g., product demonstrations, initial sales calls).
• Meeting all account KPIs and quotas.
• Serving as the first point of contact for account escalations.
• Collaborating with cross-functional teams to track and improve customer health scores.
• Creating and managing customer-facing templates and documentation.
• Delivering weekly reports to the Executive Leadership Team.

The ideal candidate is ambitious, seasoned, and eager to expand accounts for a growing software company. Success requires managing multiple requests and priorities with grace and urgency. This role reports to the Sr. Manager of Customer Success. Candidates should be critical thinkers, problem solvers, and positive contributors.

Requirements

• Bachelor's degree or higher.
• 2+ years in supply chain or production planning.
• 2+ years managing strategic relationships and accounts.
• Ability and motivation to perform product demonstrations.
• Excellent communication skills, persuasive, relationship-driven.
• Native-level fluency in English; conversational skills in Spanish, Mandarin, Japanese, French, or German are a plus.

Compensation Package

• Competitive Base Salary
• Quarterly Performance Bonus
• 401(k) with 7.5% employer match
• Paid gym membership (virtual classes included)
• Continuing Education reimbursement
• Health, dental, and vision insurance
• Optional Medical and Dependent Care FSA
• Birthday time off annually
• Paid vacation and sick leave
• 12 company-paid holidays
• Permanent, full-time remote work

PlanetTogether is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development