Customer Success Manager — Drive Client Satisfaction

Apex Pacific Solutions; Saint Paul (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans with employer contrib

Professional development opportunities

Flexible work schedule

Job summary

Apex Pacific Solutions in Saint Paul, MN is seeking a Customer Success Manager to join our on-site team. This FULL_TIME role focuses on managing client relationships, providing effective support, and ensuring customers derive maximum value from our software products.

You will resolve issues, deliver training, and collaborate with Sales and Product teams to guarantee a smooth transition from sale to ongoing success.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in customer success or related role.
• Strong communication and interpersonal skills.
• Ability to manage projects and priorities.
• Experience with software products.

Responsibilities

• Provide outstanding customer support and resolve issues.
• Be primary contact for clients and ensure satisfaction.
• Collaborate with sales and product teams to ensure smooth transitions.
• Monitor customer satisfaction and drive improvements.
• Stay current with CS best practices.
• Help develop CS strategies and programs.

Skills

Customer success

Customer support

Communication skills

Problem-solving

Relationship building

Education

Bachelor's degree

Tools

Project management software

Job description

Apex Pacific Solutions in Saint Paul, MN is seeking a Customer Success Manager to join our on-site team. This FULL_TIME role focuses on managing client relationships, providing effective support, and ensuring customers derive maximum value from our software products.

You will resolve issues, deliver training, and collaborate with Sales and Product teams to guarantee a smooth transition from sale to ongoing success.