Customer Success Manager: District Partnerships & Growth

Wilson Language Training; Oxford (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan with employer match

Paid time off

Paid holidays

Tuition reimbursement

Company holidays

Job summary

Wilson Language Training is hiring a Customer Success Manager to support a portfolio of school districts and publishers. You will manage accounts, drive renewals and expansions, and collaborate with Sales to protect recurring revenue.

You will partner with Onboarding, Professional Services, and Account Executives to deliver a white-glove experience, including on-site visits to strategic districts, ensuring high customer satisfaction and retention.

Qualifications

• 3+ years in literacy instruction or K-12 ELA
• Experience in education, school/district leadership, educational publishing/technology
• Strong communication and relationship-building
• Willingness to travel to districts and schools
• Proven renewal and expansion experience with customers

Responsibilities

• Engage assigned portfolio of customers and build relationships with district and school leaders
• Identify expansion opportunities and support upsell to protect and grow revenue
• Own recurring revenue in portfolio with renewal and retention metrics
• Collaborate with Account Executives to ensure seamless handoffs from sales to renewal
• Provide white-glove service with on-site engagements for top-tier accounts
• Deliver enablement sessions and product training to district and school stakeholders
• Travel to strategic districts to build relationships and drive adoption
• Minimize churn and optimize user adoption for renewals and expansion
• Collect customer feedback and communicate product needs to internal teams
• Maintain alignment across Customer Success, Onboarding, Sales, and Professional Services

Skills

Passion for service

Active listening

Communication skills

Organizational skills

Project management

Educator experience

Literacy knowledge

Travel willingness

Sales collaboration

Customer retention

Education

Bachelor’s Degree

Job description

Wilson Language Training is hiring a Customer Success Manager to support a portfolio of school districts and publishers. You will manage accounts, drive renewals and expansions, and collaborate with Sales to protect recurring revenue.

You will partner with Onboarding, Professional Services, and Account Executives to deliver a white-glove experience, including on-site visits to strategic districts, ensuring high customer satisfaction and retention.