Strategic Customer Success Manager — District Partnerships

BusRight; California (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Flexible remote work

Culture built on trust and collaboration

Job summary

BusRight is seeking a mission-driven Customer Success Manager to enhance district relationships and ensure lasting value from our platform in student transportation. You will proactively manage accounts, onboarding, and renewals while building trust with stakeholders. Ideal candidates have 2-4 years of experience in customer-facing roles, strong communication skills, and a growth mindset. Enjoy competitive compensation with the flexibility of remote work in a mission-driven team.

Qualifications

• 2-4 years of experience in a customer-facing role such as customer success or account management.
• Proven track record of managing a portfolio and driving retention.
• K-12 or public sector experience preferred.
• Comfortable with travel up to 15% of the time.

Responsibilities

• Ensure BusRight is used meaningfully across district operations.
• Manage renewal conversations and flag expansion opportunities.
• Identify at-risk accounts early and apply protective strategies.
• Build trust with transportation directors and district administrators.

Skills

Relationship building

Communication skills

Problem solving

Organizational skills

Consultative approach

Growth mindset

Job description

BusRight is seeking a mission-driven Customer Success Manager to enhance district relationships and ensure lasting value from our platform in student transportation. You will proactively manage accounts, onboarding, and renewals while building trust with stakeholders. Ideal candidates have 2-4 years of experience in customer-facing roles, strong communication skills, and a growth mindset. Enjoy competitive compensation with the flexibility of remote work in a mission-driven team.