Customer Success Manager — Automotive SaaS (Hybrid)

Protomiq; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Protomiq in Atlanta, GA, is seeking a Customer Success Manager to be the voice of the dealer inside Protomiq and to drive retention and expansion. You will partner with dealer principals, GMs, and directors to create plans that achieve measurable outcomes and demonstrate the value of Protomiq's shopper intelligence solutions.

You'll own relationships from onboarding through ongoing success, lead QBRs, and collaborate with Sales, Onboarding, Product, and Support.

Qualifications

• 1+ year in automotive software (SaaS) or dealership software experience.
• Proven track record managing diverse accounts as a Customer Success Manager or similar role.
• Experience using CRMs to drive retention and expansion.
• Strong communication, problem-solving, and strategic thinking.
• Comfort with data-driven decisions and metric optimization.

Responsibilities

• Advocate for customers and align internal teams to close the loop.
• Build strategy with dealer groups to define and achieve success.
• Lead reviews and trainings to connect product results to dealer objectives.
• Monitor account health and identify upsell opportunities.
• Stay current on automotive industry and our products to improve playbooks.
• Travel up to 10% for internal meetings, training, events, or dealership visits.

Skills

Automotive SaaS experience

CRM systems

Data-driven decision-making

Communication skills

Strategic thinking

Multitasking in fast-paced env

Collaboration across teams

Tools

CRM software (e.g., Salesforce)

Job description

Protomiq in Atlanta, GA, is seeking a Customer Success Manager to be the voice of the dealer inside Protomiq and to drive retention and expansion. You will partner with dealer principals, GMs, and directors to create plans that achieve measurable outcomes and demonstrate the value of Protomiq's shopper intelligence solutions.

You'll own relationships from onboarding through ongoing success, lead QBRs, and collaborate with Sales, Onboarding, Product, and Support.