Automotive SaaS Customer Success Manager: Growth

TradePending, LLC; Atlanta (GA); Ibrido; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Protomiq is seeking a Customer Success Manager to be the voice of the dealer inside the company and a trusted partner after go-live. The core mission is retention, achieved by understanding dealer goals, building plans, and proving Protomiq's value.

You will engage with dealer principals, GMs, marketing directors, and Ops leaders to drive retention and expansion, leading reviews and ROI demonstrations in a hybrid Atlanta-based role.

Competenze

• 1+ year of automotive software (SaaS) experience OR experience in a dealership role using automotive software (digital retail, CRM, desking, etc.)
• Proven success managing diverse accounts as a Customer Success Manager or in a similar role
• Experience with CRMs
• Strong communication, problem-solving, and strategic thinking skills
• Comfort with data-driven decision-making and optimizing metrics
• Ability to manage multiple priorities in a fast-paced environment
• Positive, customer-centric mindset and ability to work independently and across teams

Mansioni

• Advocate for our customers: represent dealer goals and needs internally, cross-functionally with Sales, Onboarding, Product, and Support
• Build strategy: define success with dealer groups and create plans to achieve it
• Communicate the value: lead strategy reviews, QBRs, and training tying product results to dealer objectives and ROI
• Protect and grow the relationship: monitor account health, address risks, identify upsell opportunities
• Strengthen our playbooks: stay current on the automotive industry and products, help shape CS best practices
• Travel as needed: up to 10% for internal meetings, training, events or dealership visits

Conoscenze

CRM

Account management

Data-driven decisions

Strumenti

Salesforce

GA4

Descrizione del lavoro

Protomiq is seeking a Customer Success Manager to be the voice of the dealer inside the company and a trusted partner after go-live. The core mission is retention, achieved by understanding dealer goals, building plans, and proving Protomiq's value.

You will engage with dealer principals, GMs, marketing directors, and Ops leaders to drive retention and expansion, leading reviews and ROI demonstrations in a hybrid Atlanta-based role.