Customer Success Manager, Attendance Plus (Remote)

TrulyHired; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K retirement savings

Paid parental leave

Stock options

Wellness reimbursements

PTO + holidays

Job summary

ParentSquare is seeking a Manager, Customer Success - Attendance Plus to lead the customer success practice for our Attendance Plus product. You will own a strategic book of districts, hire and mentor a small team of CSMs, and craft the playbook as you go to drive adoption and renewals.

You will collaborate with Sales, Education, Product, and Support, acting as the internal voice for Attendance Plus customers while the product scales.

Qualifications

• 5+ years in Customer Success/AM role
• 2+ years leading and developing a customer-facing team
• Comfort building process where none exists
• Track record of owning strategic relationships with executive stakeholders
• Demonstrated results driving adoption, retention, and expansion
• Strong coaching, communication, and cross-functional leadership with data-driven and highly organized approach

Responsibilities

• Carrying your own book of strategic Attendance Plus customers, with direct responsibility for outcomes and renewals
• Hiring, coaching, and developing a growing team of CSMs into trusted advisors to district leadership
• Building the Attendance Plus customer success model from the ground up - journey, engagement model, success plans, and playbooks
• Getting early customers to measurable attendance outcomes, and turning those wins into references and case studies
• Owning renewal health and retention across the portfolio, with proactive intervention on at-risk accounts
• Partnering with Sales on expansion and cross-sell grounded in demonstrated value and adoption
• Serving as the voice of the Attendance Plus customer to Product, bringing back what districts need as the product evolves
• Establishing the account planning, reporting, and HubSpot hygiene the team will run on as the portfolio grows

Job description

ParentSquare is seeking a Manager, Customer Success - Attendance Plus to lead the customer success practice for our Attendance Plus product. You will own a strategic book of districts, hire and mentor a small team of CSMs, and craft the playbook as you go to drive adoption and renewals.

You will collaborate with Sales, Education, Product, and Support, acting as the internal voice for Attendance Plus customers while the product scales.