Remote Manager, Customer Success — Attendance Plus

ParentSquare, Inc.; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Employer-paid health insurance

401K plan with employer match

Paid Parental Leave

Stock options

Wellness reimbursements

PTO increasing over time

15 paid holidays including birthday

Job summary

ParentSquare, Inc. is seeking a Manager, Customer Success – Attendance Plus to build and scale the CS practice for our Attendance Plus product.

This hands-on, player‑coach role requires managing strategic accounts while hiring and coaching a growing team of CSMs to drive adoption, retention, and renewal outcomes. You will partner with Sales, Education, Product, and Support, shaping the CS playbook, fielding executive relationships, and delivering measurable value to districts while the product

Qualifications

• 5+ years in Customer Success/Account Management with K12/EdTech MTSS experience a strong plus.
• 2+ years leading a customer-facing team.
• Experience building processes for new products or markets.
• Proven track record with executive stakeholders.
• Data-driven, highly organized, and collaborative leadership.

Responsibilities

• Carry your own book of strategic Attendance Plus customers, with renewals.
• Hire, coach, and develop a growing team of CSMs into trusted advisors.
• Build the Attendance Plus CS model — journey, engagement, success plans, playbooks.
• Drive early customers to measurable attendance outcomes and develop references.
• Own renewal health and retention across the portfolio.
• Partner with Sales on expansion and cross-sell grounded in value and adoption.
• Serve as the voice of Attendance Plus to Product for future iterations.
• Establish account planning and HubSpot hygiene as the portfolio grows.

Skills

Customer Success

Team Leadership

Process Building

Executive Relationships

Data-driven Mindset

Cross-functional Collaboration

Job description

ParentSquare, Inc. is seeking a Manager, Customer Success – Attendance Plus to build and scale the CS practice for our Attendance Plus product.

This hands-on, player‑coach role requires managing strategic accounts while hiring and coaching a growing team of CSMs to drive adoption, retention, and renewal outcomes. You will partner with Sales, Education, Product, and Support, shaping the CS playbook, fielding executive relationships, and delivering measurable value to districts while the product