Customer Success Manager - AMER

Meyandy LLC; California (MO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Camunda is seeking a Customer Success Manager to own a portfolio of enterprise customers, guiding adoption, growth, and renewals on a fully remote, global basis.

You will collaborate with Sales, Product, Engineering, Consulting, and Support to deliver measurable business value and champion customer success across complex processes.

Qualifications

• 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software.
• Experience with enterprise customers is preferred.
• Able to guide onboarding, adoption, growth, and renewal.

Responsibilities

• Own a portfolio of enterprise customers and act as their strategic partner from onboarding through renewal.
• Drive retention and expansion by managing health, risk, and opportunities across accounts.
• Lead structured customer conversations (onboarding, success plan reviews, health check-ins) that connect Camunda capabilities to outcomes.
• Use data to tell the story—leverage usage and health signals to prioritize actions and forecast outcomes.
• Project manage cross-functional work with TAMs, Consulting, Product, and Support to unblock customers and keep programs moving forward.
• Contribute to the Customer Success practice by sharing learnings and refining playbooks and tooling.

Skills

Customer Success

Strategic Account Management

B2B Software

Job description

# Customer Success Manager - AMERCamundaVia arbeitnowPubliée il y a 4h## Description du posteCamunda is **the enterprise platform for agentic orchestration**, enabling organizations to coordinate **AI agents, people, and systems** across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. **Trusted by over 700 organizations worldwide**, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. **Fully remote and global,** we are in the middle of something bigger: **transforming into an AI-first organisation, built on our own platform**. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, **2025 Great Place to Work certified.** ***Visionary***in **2025 Gartner Magic QuadrantTM**for Business Orchestration and Automation Technologies. ranked **3rd in Flexa's 2026** **Most Flexible Companies**, We’re growing fast and looking for top talent to join our team. **If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.****About the Role:**As a Customer Success Manager at Camunda, you’ll be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes. You’ll sit at the intersection of **business impact and technical possibility**—guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support. In line with our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you’ll combine clear thinking, honest partnership, and a bias for action to drive long-term success for our customers and for Camunda.**What you'll be doing:*** **Own a portfolio of enterprise customers** and act as their primary strategic partner from onboarding through renewal—aligning on goals, success measures, and an adoption roadmap that delivers real business value.* **Drive retention and expansion** by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and uncover meaningful growth opportunities.* **Lead structured customer conversations** (e.g., onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms.* **Use data to tell the story**—leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders.* **Project manage cross-functional work** (with TAMs, Consulting, Product, and Support) to unblock customers, close the loop on issues, and keep complex programs moving forward.* **Contribute to our Customer Success practice** by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio scale.**What you bring:*** Ability and/or willingness to use our product.* **Relevant experience:** 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting **in B2B software**, ideally working with enterprise customers.<...