Customer Success Manager – AI Health Launch & Growth

Dover; United States; Remote; USD 75,000 - 120,000; Full time

Job summary

Dover is seeking a Customer Success Manager to own relationships with a portfolio of healthcare AI customers from kickoff through ongoing operations and expansion. You will work with cross-functional teams including product, engineering, and clinical staff to ensure successful implementations and high levels of customer satisfaction.

The role emphasizes data-driven program management, regular updates to customers, and identifying new use cases and expansion opportunities in collaboration with

Qualifications

• 4+ years in customer success or implementation roles.
• Comfort working with data and building reports in spreadsheets or BI tools.
• Strong project management across multiple accounts.
• Clear written and verbal communication with executives, clinicians, IT teams, and engineers.
• Familiarity with LLM prompting practices and HIPAA handling.

Responsibilities

• Lead customers from contract to go-live, including kickoff, requirements, testing, and launch.
• Coordinate integration work with engineering, customer IT teams, and third-party vendors (EHRs, data warehouses, population health platforms).
• Build and maintain project plans with testing and launch dates, and communicate status and risks.

Skills

Customer Success

Account Management

Implementation

Project Management

Data Analysis

HIPAA Knowledge

Executive Communication

LLM Prompting

Job description

Dover is seeking a Customer Success Manager to own relationships with a portfolio of healthcare AI customers from kickoff through ongoing operations and expansion. You will work with cross-functional teams including product, engineering, and clinical staff to ensure successful implementations and high levels of customer satisfaction.

The role emphasizes data-driven program management, regular updates to customers, and identifying new use cases and expansion opportunities in collaboration with