Customer Success Manager, Ads SaaS (Associate)

tmobile; New York (NY); On-site; USD 60,000 - 121,000; Full time

Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Health Insurance

Job summary

T-Mobile is hiring an Associate Customer Success Manager for its T-Ads SaaS product. You will build strong customer relationships, tailor advertising solutions, and train users to maximize value from services.

Ideal candidates have a Bachelor's degree with 2+ years in customer success or account management, preferably in advertising or tech, and a track record of reducing churn and driving growth.

Qualifications

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

Skills

Business Management

Communication

Customer Communications

Customer Problem Solving

CRM

CSM

Data Analysis

Project Management

Strategic Thinking

Education

Bachelor's Degree

2+ years related experience

Tools

CRM Software

Data Analytics Tools

Job description

T-Mobile is hiring an Associate Customer Success Manager for its T-Ads SaaS product. You will build strong customer relationships, tailor advertising solutions, and train users to maximize value from services.

Ideal candidates have a Bachelor's degree with 2+ years in customer success or account management, preferably in advertising or tech, and a track record of reducing churn and driving growth.