Associate Customer Success Manager, OOH Advertising

T-Mobile; City of Rochester (NY); Hybrid; USD 60,000 - 133,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring an Associate Customer Success Manager for its T-Ads SaaS product in the United States. You will manage customer relationships, tailor advertising solutions, and drive satisfaction and retention across the customer lifecycle.

The role emphasizes collaboration with internal teams, analysis of usage data, and ongoing customer training to maximize value from T-Mobile's advertising services.

Qualifications

• Bachelor's Degree plus 2 years of related work experience.
• Area of study includes Business Administration, Marketing, Operations Management, or related field.
• 2-4 years experience in customer success or account mgmt in advertising/tech.

Responsibilities

• Develop and maintain relationships to ensure customer satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions to customer needs.
• Proactively address issues to improve the customer experience.
• Analyze usage and feedback to identify growth opportunities.
• Provide training and support on advertising services.
• Monitor retention metrics and devise loyalty strategies.
• Prepare reports on feedback and usage trends for stakeholders.
• Participate in additional duties as needed by management.

Education

Bachelor's Degree + 2 years experience

Business Administration / Marketing / Operations

2-4 years Customer success / account mgmt in advertising or tech

Tools

CRM

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Description

We're hiring an Associate Customer Success Manager to join the team for our T-Ads SaaS product that has automated the workflow for buying and selling traditional OOH, unlocking immeasurable time savings and powering hundreds of millions of dollars in OOH spend.

Job Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

Education and Work Experience

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

Knowledges, Skills, and Abilities

• Business Management (Required)
• Communication (Required)
• Customer Communications (Required)
• Customer Problem Solving (Required)
• Customer Relationship Management (CRM) (Required)
• Customer Success Management (CSM) (Required)
• Data Analysis (Required)
• Project Management (Required)
• Strategic Thinking (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Total Target Cash Earnings Opportunity: $66,440 - $132,880National Base Pay Range: $60,400 - $120,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part‑time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.