Associate Customer Success Manager, OOH Advertising

tmobile; New York (NY); On-site; USD 60,000 - 121,000; Full time

Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Health Insurance

Job summary

T-Mobile is hiring an Associate Customer Success Manager for its T-Ads SaaS product. You will build strong customer relationships, tailor advertising solutions, and train users to maximize value from services.

Ideal candidates have a Bachelor's degree with 2+ years in customer success or account management, preferably in advertising or tech, and a track record of reducing churn and driving growth.

Qualifications

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

Skills

Business Management

Communication

Customer Communications

Customer Problem Solving

CRM

CSM

Data Analysis

Project Management

Strategic Thinking

Education

Bachelor's Degree

2+ years related experience

Tools

CRM Software

Data Analytics Tools

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Description

We're hiring an Associate Customer Success Manager to join the team for our T-Ads SaaS product that has automated the workflow for buying and selling traditional OOH, unlocking immeasurable time savings and powering hundreds of millions of dollars in OOH spend.

Job Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

Education and Work Experience

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

Knowledges, Skills, and Abilities

• Business Management (Required)
• Communication (Required)
• Customer Communications (Required)
• Customer Problem Solving (Required)
• Customer Relationship Management (CRM) (Required)
• Customer Success Management (CSM) (Required)
• Data Analysis (Required)
• Project Management (Required)
• Strategic Thinking (Required)

Eligibility

• At least 18 years of age
• Legally authorized to work in the United States

Travel

• Travel Required (Yes/No): No
• DOT Regulated Position (Yes/No):No
• Safety Sensitive Position (Yes/No):No

Total Target Cash Earnings Opportunity

$66,440 - $132,880

National Base Pay Range

$60,400 - $120,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ375140¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-