Customer Success Manager, Acquisition

Raspberry Pi Foundation; United States; On-site; USD 72,000 - 78,000; Full time

Job summary

The Raspberry Pi Foundation US team seeks a Customer Growth Manager to expand adoption of our free curricula and resources across districts. You will drive engagement, convert interest into partnerships, and collaborate with Customer Success, Marketing, Learning, Product and Operations.

Reporting to the Senior Customer Success Manager, you’ll build pipelines, prioritize outreach, and apply a data-driven approach to scale our reach in Metro-Atlanta or Twin Cities regions.

Qualifications

• Experience in customer growth, partnerships, or business development within K-12 education or edtech.
• Strong understanding of US school systems and district decision-making.
• Proven track record of achieving growth, acquisition, or customer success goals.
• Highly organized, proactive, and able to manage multiple customers and workstreams.

Responsibilities

• Identify and engage school districts to build a strong acquisition pipeline.
• Build relationships with district leaders and guide from interest to commitment.
• Design a smooth customer journey from lead generation to onboarding.
• Lead district data privacy processes and handoff to the CS team.
• Maintain Salesforce data and track progress toward acquisition goals.
• Represent the Foundation at conferences and district meetings.

Skills

Customer growth

Partnerships

Business development

Salesforce

Data-driven

Communication

Tools

Salesforce

Job description

Customer Growth Manager

Location: Metro-Atlanta, Georgia or Twin Cities, Minnesota

Salary: $72,000 - $78,000 p.a. - Full-time equivalent, dependent on experience

Basis: Permanent - Full-time, part-time or flexible

Eligibility: You must be eligible to work in the USA

The role We are looking for an experienced Customer Success Manager, Acquisition to join the Raspberry Pi Foundation's US team. Reporting to the Senior Customer Success Manager, you'll help increase the reach and impact of our educational products and programs across the US. You will be responsible for building relationships with education leaders and turning their interest in our work into meaningful partnerships. Because our resources are free, this is not a traditional sales role. You will understand what school districts are trying to achieve, show how our programs can support their goals, and help them take the steps needed to get started. Our work with US school districts is growing, and you'll help shape how we identify and engage new school district partners and move them from initial interest to onboarding. You'll work closely with colleagues across Customer Success, Marketing, Learning, Product, and Operations. Initially, your focus will be customer acquisition, warm-lead conversion, and early-stage district engagement, with opportunities to support more of the onboarding and renewal as the role evolves.

Responsibilities

• Identify and engage school districts, building a strong pipeline through targeted outreach, networking, conferences, and referrals.
• Build relationships with district leaders, understand their priorities, and guide them from initial interest to commitment.
• Develop and deliver a smooth customer journey from lead generation through to onboarding, with collaboration with Marketing, Customer Success, Learning, Product, and Operations.
• Initiate district data privacy agreement processes, ensuring a smooth handoff to the Customer Success team.
• Maintain accurate customer and pipeline information in Salesforce, using data to track progress and work towards agreed acquisition and growth goals.
• Represent the Foundation at conferences, district meetings, and other external events, clearly communicating our mission and the value of our programs.

Experience and personal attributes

• Experience in customer growth, partnerships, business development, or a similar role, ideally within K-12 education or edtech.
• A good understanding of US school systems and how districts make decisions about new programs, products, or resources.
• A track record of working toward measurable growth, acquisition, partnership, or customer success goals.
• Highly organized and proactive, with experience managing multiple customers and workstreams at different stages.
• A clear and confident communicator, comfortable engaging with educators, school leaders, and district decision-makers.
• Skilled in using data and feedback to understand customer needs and improve conversion.
• Experience using a CRM (e.g. Salesforce) to track relationships, activity, and progress.
• A strong alignment with the Foundation's mission and values, particularly around educational equity and access.

About us

The Raspberry Pi Foundation is an independent nonprofit with a global mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. We empower schools to teach computing and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly. All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused