Customer Success Manager - K-12 Mathematics

SpringMath Accelerate; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

Unlimited PTO

15 company holidays

Fully remote

Job summary

SpringMath Accelerate is seeking a Customer Success Manager to support district partners across the US and Canada from onboarding through ongoing success.

You will own the post-sale lifecycle, lead trainings for teachers and admins, manage relationships, monitor usage health, and advocate for product improvements in a fast-growing EdTech environment.

Qualifications

• Background in K-12 education, instructional coaching, or EdTech customer success.
• MTSS or RTI frameworks, particularly as applied to math instruction.
• Collaborative teamwork across internal departments and within the CS team.
• Post-sale expertise in adult learning, district implementation strategies, and retention metrics.
• Data dashboards and reporting tools usage to track account health.
• Facilitation of workshops, training, or coaching for adult learners.

Responsibilities

• Own the full post-sales lifecycle from onboarding to ongoing support.
• Lead workshops and coaching sessions for teachers and administrators on platform features.
• Manage day-to-day district communications, monitor usage health, and drive retention.
• Collaborate across CS and other departments to advocate for client needs.
• Synthesize feedback to advocate for product enhancements with product/engineering teams.

Skills

K-12 education background

MTSS/RTI expertise

Collaborative mindset

Post-sale expertise

Data & reporting fluency

Facilitation experience

Tools

ZenDesk

Gainsight

ChurnZero

HubSpot

Job description

Job Title: Customer Success Manager – K-12 Mathematics

Type: Full-Time

About the Role

SpringMath Accelerate is a fast-growing education startup helping school districts implement SpringMath, an MTSS-aligned math intervention solution, to accelerate student achievement in math. We're seeking a Customer Success Manager to join our 2-person CS team, supporting our school district partners across the US and Canada from onboarding through ongoing success. Reporting to the Senior Director of Solution Delivery, you'll operate within a shared portfolio model, working collaboratively across our full set of district accounts. You're motivated by the impact you can have on educators and students, bringing a relationship-first, educator-focused approach to every partnership. You thrive in a high-growth environment, showing up as a team-first collaborator — pitching in across roles and accounts, eagerly taking on new challenges, and pivoting comfortably as district needs evolve and our company scales. This role involves occasional travel (a few times a year) for district visits, conferences, or team gatherings..

Key Responsibilities

This role owns the full post-sales customer success lifecycle — from initial onboarding through ongoing support across the academic year.

• Onboarding & Implementation: Facilitate seamless post-sale onboarding for school district partners, working independently or alongside team members to ensure smooth adoption.
• Training & Professional Development: Lead engaging workshops and coaching sessions for teachers and administrators on platform features and instructional best practices.
• District Relationship & Account Support: Manage day-to-day district communications, track usage health metrics, and provide responsive ongoing support to drive high customer retention.
• Team & Cross-Departmental Alignment: Work collaboratively within the Customer Success team and build strong relationships across other departments to advocate for client needs and align on shared goals.
• Product Advocacy: Synthesize teacher and administrator feedback to advocate for product enhancements with our internal product and engineering teams.

Required Skills & Qualifications

• Education & Experience: Background in K-12 education, instructional coaching, or EdTech customer success.
• MTSS Expertise: Understanding of Multi-Tiered System of Support (MTSS) or Response to Intervention (RTI) frameworks, particularly as applied to math instruction.
• Collaborative Mindset: Demonstrates exceptional teamwork skills, comfortably building strong working relationships across internal departments and within the CS team.
• Post-Sale Expertise: Strong understanding of adult learning, district implementation strategies, and customer retention metrics.
• Data & Reporting Fluency: Comfortable working hands-on with usage dashboards and reporting tools to track account health and inform district conversations.
• Facilitation Experience: Demonstrated experience leading workshops, training, or coaching sessions for adult learners.

Preferred Skills & Qualifications.

• Math Teaching Experience: Former experience as a K-12 Math Educator or Math Interventionist.
• Explicit Instruction Familiarity: Understanding of explicit instruction methodologies and structured intervention routines.
• SaaS Experience: Prior background working within SaaS, technology, or B2B software environments.
• Customer Success Frameworks: Knowledge of established customer success frameworks, methodologies, and best practices.
• Customer Success Tools: Hands-on experience with customer success platforms (e.g., ZenDesk, Gainsight, ChurnZero, and HubSpot).
• Texas Residence: Lives in Texas with familiarity or experience in the Texas public school system.

Salary & Benefits

• Salary Range: $75,000 – $85,000, commensurate with experience and preferred qualifications
• Health & Wellness: comprehensive medical, dental, and vision insurance coverage.
• Retirement: 401(k)
• Time Off: Unlimited PTO, requested with manager approval and a mind toward team coverage, plus 15 paid company holidays annually, including our winter break closure between Christmas and New Year's.
• Workplace Flexibility: Fully remote work environment; this role requires availability during core business hours to support daily district needs.