Customer Service Manager

The Nagler Group; Springfield (MA); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

The Nagler Group in Springfield, MA is seeking a Customer Service Manager to lead a three-location team, streamline operations, and drive a service-first culture.

You will oversee admin functions, coach staff, coordinate cross-department priorities, and ensure accurate billing and scheduling. The role offers a stable full-time position with growth opportunities.

Formación

• At least 3 years of administrative and management experience.
• Strong leadership skills with the ability to motivate, coach, and develop a team.
• Excellent communication, organization, multitasking, and problem-solving abilities.
• Solid knowledge of office management procedures and Microsoft Office Suite.

Responsabilidades

• Lead and inspire the customer service team, manage daily workflows, and coach employees.
• Coordinate workflow across three office locations for consistent communication.
• Support customers with questions, scheduling, deliveries, and billing discrepancies.
• Partner with internal departments to keep priorities aligned and work moving forward.
• Oversee office procedures, records, equipment, and administrative functions.

Conocimientos

Leadership

Administrative Experience

Communication

Office Software

Typing Speed 60 WPM

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Permanent Role | Springfield, MA | $60,000–$75,000/year Are you the kind of leader who can turn a busy office into a well-oiled machine, keep customers happy, and bring a team together? We’re looking for a Customer Service Manager who thrives on organization, enjoys developing people, and knows that exceptional customer service starts with an exceptional team!

This is an exciting opportunity to take ownership of customer service and administrative operations across multiple offices while collaborating with internal teams to keep everything running smoothly.

What You’ll Be Doing

• Lead & Inspire: Oversee the customer service team, manage daily workflows, and help employees succeed through coaching, cross-training, and performance management.
• Keep Operations on Track: Coordinate workflow across three office locations to ensure consistent communication and efficient service.
• Make Customer Experience a Priority: Support customers with questions, service scheduling, deliveries, account setup, budgets, and billing discrepancies.
• Bring Teams Together: Partner with multiple internal departments to keep priorities aligned and work moving forward.
• Own the Details: Oversee office procedures, records, equipment, and administrative functions while jumping in to assist customers when needed.

What We’re Looking For

• At least 3 years of administrative and management experience.
• Strong leadership skills with the ability to motivate, coach, and develop a team.
• Excellent communication, organization, multitasking, and problem-solving abilities.
• Solid knowledge of office management procedures and Microsoft Office Suite.
• Typing speed of at least 60 WPM.
• High school diploma or equivalent required; an associate degree in office administration or a related field is preferred.

TNG – TNG123