Customer Success Manager

Sameday; Youngstown (OH); On-site; USD 80,000 - 115,000; Full time

Job summary

Sameday AI Inc. is seeking a highly motivated Senior Customer Success Manager to build strong relationships with our enterprise clients and drive retention and growth.

You will own client success plans, monitor health metrics, and partner with sales and product teams to deliver value. Ideal candidates have a Bachelor's degree, 3+ years in customer success or account management, and a proven track record with SaaS products.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3+ years of experience in customer success, account management, or sales.
• Proven track record of managing and growing key accounts.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working with SaaS products is a plus.

Responsibilities

• Serve as the main point of contact for key accounts, understanding their business needs and goals
• Develop and execute strategic account plans to drive customer success and satisfaction
• Collaborate with cross-functional teams to ensure timely and successful delivery of solutions to customers
• Proactively identify opportunities for upselling or cross-selling additional products or services
• Monitor customer health and engagement, address any issues or concerns, and elevate as needed
• Conduct regular business reviews with clients to review performance metrics and identify areas for improvement
• Stay up-to-date on industry trends and best practices to provide valuable insights to customers

Skills

Excellent communication

Interpersonal skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Looking for an experienced CSM who is hungry for the startup life.

About Sameday

Home service businesses are losing millions a year by failing to respond to new customers. Sameday solves this with Virtual Sales Agents that leverage industry leading AI to answer the phone and get new customers on the schedule. Sameday is backed by Y-combinator and other notable investors such as Nat Friedman and Daniel Gross. If you love fast paced start-ups and real options for your career, then Sameday is the place for you.

Description

Job Title: Customer Success Manager

Job Type: Full-time

Location: [Please specify location]

Salary Range: $80,000 - $115,000 per year

Job Overview:

Sameday AI Inc. is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer retention and growth.

Responsibilities

• Serve as the main point of contact for key accounts, understanding their business needs and goals
• Develop and execute strategic account plans to drive customer success and satisfaction
• Collaborate with cross-functional teams to ensure timely and successful delivery of solutions to customers
• Proactively identify opportunities for upselling or cross-selling additional products or services
• Monitor customer health and engagement, address any issues or concerns, and elevate as needed
• Conduct regular business reviews with clients to review performance metrics and identify areas for improvement
• Stay up-to-date on industry trends and best practices to provide valuable insights to customers

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field
• 3+ years of experience in customer success, account management, or sales
• Proven track record of managing and growing key accounts
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Experience working with SaaS products is a plus

*Note: In accordance with state and federal regulations, we do not inquire about criminal backgrounds in our hiring process.*

If you are a self-starter with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Join us at Sameday AI Inc. and be a key player in our mission to revolutionize the customer experience. Apply now!

Salary

$75,000 - $95,000 per year