Customer Success Manager

alexai; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Unlimited PTO

Company-paid team lunches

Job summary

alexai is hiring a Customer Success Manager in San Francisco, a critical role for building processes and relationships with customers. You will oversee onboarding of Enterprise and Mid-Market clients, ensuring effective use of AI in their hiring workflows.

Candidates need 5+ years in related roles, strong technical skills, and a customer-obsessed mindset. This position offers competitive benefits, including equity and unlimited PTO, as well as a chance to work with innovative teams dedicated to shaping the future of hiring.

Qualifications

• Minimum 5 years of experience in Customer Success or Account Management at a SaaS company.
• Proven success managing enterprise or mid-market accounts.
• Strong technical aptitude: can navigate integrations, APIs, and light troubleshooting.

Responsibilities

• Own customer onboarding for Enterprise and Mid-Market customers.
• Serve as a trusted advisor to customers.
• Monitor account health and drive proactive retention efforts.

Skills

Customer Success experience

Account Management

Data-driven mindset

Technical aptitude

Communication skills

Job description

About Alex

Alex was just named to the CB Insights AI 100 of 2026, the annual list of the 100 most promising AI startups in the world. We're building the future of hiring: our AI recruiter conducts live job interviews, helping companies get deep hiring signals faster and more efficiently than ever before. We're working with some of the most respected brands in the world, we're revenue-generating, well-funded by premier investors, and just getting started.

About the Role

You're joining us at an inflection point in our growth. This role will be foundational in building the playbooks, processes, and relationships that define how Alex partners with customers for long-term success.

As Customer Success Manager, you'll:

• Own customer onboarding for a portfolio of Enterprise and Mid-Market customers, driving a clean handoff from sales and fast initial adoption.
• Serve as a trusted advisor to customers, rolling up your sleeves to embed Alex into their hiring workflows and unblock issues as they come up.
• Dig into the technical side of how customers configure Alex (ATS integrations, interview kits, API workflows) and translate that fluency into smarter recommendations and faster solutions.
• Partner closely with Engineering and Sales to surface customer feedback, ship fixes, and influence product roadmap priorities.
• Monitor account health, identify risks early, and drive proactive retention and expansion efforts.
• Work directly with founders and leadership, with real exposure to all aspects of a fast-scaling AI startup.

This role is based in office in San Francisco.

About You

Required:

• Minimum 5 years of experience in Customer Success, Account Management, or related client-facing roles at a SaaS company.
• Proven success managing enterprise or mid-market accounts, driving renewals and expansion.
• Demonstrated ability to collaborate cross-functionally with Engineering, Sales, and Marketing.
• Excellent communication and relationship-building skills.
• Data-driven mindset: ability to analyze customer usage metrics and translate insights into actionable outcomes.
• Strong technical aptitude: you reach for technical solutions first, can navigate integrations, APIs, and light troubleshooting, and translate customer needs into clear, actionable specs for engineering.
• Bias for action: you'd rather ship something useful today than perfect something next quarter.

• Experience at an early-stage or high-growth startup.

You'll thrive here if you're:

• Customer-obsessed: you care deeply about helping customers achieve measurable success.
• Resourceful: you find a way. When something's broken or unclear, you dig in and figure it out instead of waiting for direction.
• Communicative: you can distill complex ideas simply and clearly.
• Independent: comfortable working autonomously and building from the ground up.
• Analytical: you make decisions based on data and outcomes.Collaborative: you thrive working cross-functionally in fast-moving environments.

This might not be the role for you if you:

• Need rigid processes or heavy structure to operate.
• Get uncomfortable with technical conversations or prefer to hand off anything that touches the product.
• Aren't passionate about working in AI or fast-paced startup environments.
• Don't want to work in person. We're in office in SF 5 days a week.

What's in it for you?

• Responsibility: shape the foundation of our Customer Success org.
• Exceptional team: work alongside passionate builders and innovators.
• Impact: directly influence how customers leverage AI to build their teams.
• Upside: competitive compensation, equity, and growth potential.
• Benefits: medical, dental, and vision insurance, unlimited PTO, company-paid team lunches, a beautiful office in SF, and great company events.

What am I waiting for?

If you've gotten this far and our culture resonates with you, we want you to apply. Your first conversation will be with Alex, our AI recruiter.

Alex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.