Customer Success Manager

Miovision Technologies, Inc.; Washington (District of Columbia); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer relationships and drive success. In this dynamic role, you will be at the forefront of customer engagement, ensuring they achieve maximum ROI from the solutions provided. You'll collaborate with internal teams to create seamless experiences and foster growth. This position offers the chance to make a significant impact in a company dedicated to solving traffic challenges with innovative technology. If you're passionate about customer success and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Comprehensive health benefits starting on day one

401(k) matching

Extended three-day weekends

Internet subsidy

Remote work allowance

Unlimited vacation policy

Virtual fitness classes

Qualifications

• Experience in technical account management and project management.
• Ability to learn technical concepts and align them with customer needs.

Responsibilities

• Manage customer relationships from onboarding to renewal.
• Advocate for customers and work with cross-functional teams.

Skills

Technical Account Management

Project Management

Customer Relationship Management

Communication Skills

Problem Solving

Technical Understanding

Education

Bachelor's Degree in Information Technology

Equivalent Experience in Engineering or Business Development

Job description

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States.

Position Summary

Miovision is looking for an experienced Customer Success Manager (CSM) to join our team. Specifically, we're looking to fill this role in our Western (California, Nevada, Oregon, Idaho, Washington and Montana) territory. We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you.

The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customers.

Key Accountabilities

• Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity
• Develop trusted relationships with customers including executive sponsors, key contacts, and end-users
• Own a book of business with partners and customers, driving retention and growth rates
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience
• Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way
• Be a problem solver for your customers and internally – see a challenge, create a solution
• Proactively monitor and manage customer health, risk, escalations and opportunities
• Coordinate with the product team on product documentation and customer enablement

Skills/Qualifications

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development
• Extensiveexperience in technical account management, project management, installation, or configuration in a technical field
• Extensive experience supporting customers in a business-to-business technical industry
• Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
• Ability to learn technical concepts around our product and our customer’s requirements, aligning the two
• Required passion and empathy to understand your customers and deliver to their needs
• Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you
• Strong oral and written communication skills
• Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
• You'll support various products including ITS, Traffop, Adaptive, and Opticom
• Travel 50%
  

Additional Assets

• Experience in the Traffic and ITS industry
• Experience with networking and IoT
• Fluent in additional languages a plus (French or Spanish preferred)

Perks and Benefits

• Comprehensive health benefits starting on day one
• 401(k) matching
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Internet subsidy and a remote work allowance
• Unlimited vacation policy
• Virtual fitness classes

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [e-mail].

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.