Customer Success Manager AMERICAS

RemoFirst; Peru (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Customer Success Manager to enhance customer experiences and streamline onboarding processes. This role is pivotal in advising clients on global employment, ensuring they navigate the complexities of hiring across borders. You will be the key point of contact, fostering strong relationships and providing insights to improve our platform. Join a passionate team in a startup environment where your contributions will shape the future of global talent management. If you thrive in a collaborative and fast-paced setting, this opportunity is perfect for you!

Benefits

100% remote work

Competitive compensation

Top-of-the-range work equipment

PTO regulated by local statutory

Startup environment

Qualifications

• 2+ years in Account Management or Customer Success roles, ideally in SaaS.
• Experience in global HR, Payroll, or Global Mobility.

Responsibilities

• Manage customer onboarding and guide them through the global employment process.
• Build long-lasting relationships with clients as their trusted advisor.
• Provide feedback on the platform to improve customer experience.

Skills

Account Management

Customer Support

Global HR

Strategic Thinking

Time Management

Collaboration

Empathy

Independence

Job description

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 140 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Customer Success Manager to help spearhead the overall look and feel of our features and services.

As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.

What you'll be doing:

• Manage a portfolio of customers with full ownership of onboarding them onto the RemoFirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Form long-lasting relationships with clients, becoming their trusted advisor on global employment
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Input into CS team improvements and projects
• Provide feedback on the RemoFirst platform from clients to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Keep clients updated on new RemoFirst platform features and enhancements
• Proactively manage any account or service issues relating to RemoFirst services, providing action plans to resolve problems quickly and efficiently
  
  
  

What you’ll need:

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility
  
  
  

How you’ll work:

• Excellent English is a must.
• Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways
• Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance
• Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
• Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution
• Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences
• Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves
  
  
  

Why work at RemoFirst?

• Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
• Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further