Customer Success Manager

Qlik; King of Prussia (Montgomery County); Remote; USD 70,000 - 82,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll engage with enterprise clients to ensure they maximize value from innovative data solutions. This role involves leading onboarding processes, developing strategic growth plans, and proactively managing risks to foster long-term partnerships. You'll work remotely, collaborating with cross-functional teams to drive customer satisfaction and retention. If you're passionate about technology and customer success, this opportunity is perfect for you. Be part of a culture that values innovation, collaboration, and personal development.

Benefits

Career Progression Pathways

Mentoring Programs

Flexible Work Environment

Diversity and Inclusion Initiatives

Corporate Responsibility Programs

Personal Development Days

Qualifications

• Strong customer-facing experience in customer success or sales.
• Ability to develop and execute strategies that transform business.
• General knowledge of SaaS software and enterprise solutions.

Responsibilities

• Lead onboarding process for new clients and ensure smooth transitions.
• Develop tailored strategies for high-potential accounts.
• Identify and address potential issues in at-risk accounts.

Skills

Customer-Centric Mindset

Strategic Thinking

SaaS Industry Knowledge

Problem Solving

Education

Bachelor's Degree or Equivalent Experience

Tools

Salesforce

Customer Success Platforms

Cloud Technologies

Data Analytics Tools

Job description

What makes us Qlik?

As a Gartner Magic Quadrant Leader for 15 consecutive years, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Manager Role

Join Qlik's Customer Success team and play a vital role in ensuring our customers achieve maximum value from our data solutions. As a key member of this dynamic team, you'll engage with enterprise clients remotely, guiding them towards their Qlik goals. From seamless onboarding to strategic account development, your impact will drive customer success, satisfaction, and long-term partnerships.

What makes this role interesting?

• Onboarding Excellence: Lead the onboarding process for new clients, ensuring a smooth transition through product implementation, training, and setup. Lay the groundwork for a strong foundation in their Qlik journey.
• Strategic Growth: Develop tailored strategies for high-potential accounts, fostering relationships, identifying upselling opportunities, and consistently delivering value. Be the catalyst for long-term partnership and growth.
• Proactive Risk Management: Identify and address potential issues in at-risk accounts, providing proactive solutions. Collaborate cross-functionally to swiftly resolve concerns, ensuring customer satisfaction and retention.
• Collaborative Account Strategy: Partner with the sales team to define customer vision and strategy, maximizing their investment in Qlik's products. Drive adoption and accelerate time-to-value.

Here’s how you’ll be making an impact:

• Client Engagement: Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik. Run Quarterly Business Reviews, create and execute success plans, and monitor customer satisfaction metrics.
• Risk Mitigation: Identify churn risks and proactively work to eliminate them. Collaborate with other Customer Success teams to ensure account issues are resolved successfully, using early warning signals.
• Advocacy Development: Develop, prepare, and nurture customers for advocacy. Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Include success stories with a positive twist!

We’re looking for a teammate with:

• Customer-Centric Mindset: Strong customer-facing experience, ideally in customer success, sales, consulting, or project management. Bonus if in a software or SaaS/XaaS company.
• Strategic Thinker: Quickly understand customers' needs, take ownership, and develop and execute strategies that positively transform their business. Bachelor’s degree or equivalent experience.
• Industry Knowledge: General knowledge of & experience in the SaaS Software industry, with the ability to learn about and understand enterprise software products and business solutions.
• Tool Proficiency: Previous experience using Salesforce & Customer Success platforms, experience with Cloud, data, and analytics is a strong plus!

The location for this role is:

King of Prussia, PA

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter. To see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a big part of our culture. We offer an extra “change the world” day, a day for personal development, and encourage participation in our Corporate Responsibility Employee Programs.

The anticipated base salary range for this role is $70,000 USD to $82,000 USD per year. This position is eligible for a commission within a range of $8,000 to $12,000 USD, subject to meeting targets set forth in a sales compensation plan. Final compensation will depend on factors such as location, skills, education, experience, and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable, and inclusive workplace. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, medical conditions, genetic information, national origin, age, marital status, veteran status, disability, or other protected characteristics. For US applicants, visit the Department of Labor’s website for EEOP posters.

If you need assistance applying due to a disability, email [e-mail]. All information will be treated according to our Recruitment Privacy Notice. We respond only to accommodation requests.

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