Customer Success Manager

Huzzle; United States; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Job summary

Huzzle is seeking a highly proactive Customer Success Manager to manage a portfolio of B2B clients across the UK and beyond. You will own results, optimize outbound strategies, and build long-term partnerships, acting as the bridge between clients and campaign execution for high-quality leads.

You will drive strategy, lead campaigns, and ensure client satisfaction with a focus on performance and scalable growth in a remote, international team environment.

Qualifications

• Proven experience in lead generation.
• Proven experience in outbound sales.
• Hands-on experience with cold email, LinkedIn outreach, or cold calling.
• Strong understanding of B2B sales funnels and lead generation strategies.
• Experience managing multiple clients or accounts simultaneously.
• Excellent communication and client management skills.
• Strong analytical thinking and problem-solving abilities.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Act as the primary point of contact for 30–40 B2B clients.
• Build strong, long-term client relationships based on trust, transparency, and performance.
• Lead regular client check-ins to review results, gather feedback, and align on strategy.
• Design and execute outbound cold email campaigns aligned with client objectives.
• Write compelling, high-converting cold email copy.
• Monitor deliverability, inboxing, and campaign health.
• Analyze campaign performance and identify optimization opportunities.
• Drive client satisfaction, retention, and referrals.

Skills

Lead generation

Outbound sales

Client management

Communication skills

Analytical thinking

Startup environment

Tools

Airtable

Smartlead

Instantly

Apollo

Clay

Job description

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.

Job Summary

We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.

You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.

Key Responsibilities

• Act as the primary point of contact for 30–40 B2B clients
• Build strong, long-term client relationships based on trust, transparency, and performance
• Lead regular client check-ins to review results, gather feedback, and align on strategy
• Develop a deep understanding of each client’s business model, ICP, and lead generation goals
• Design and execute outbound cold email campaigns aligned with client objectives
• Write compelling, high-converting cold email copy
• Segment target audiences to maximize campaign relevance and performance
• Monitor deliverability, inboxing, and campaign health
• Apply best practices to minimize bounce rates and avoid spam filters
• Analyze campaign performance and identify optimization opportunities
• Continuously improve campaigns through A/B testing and iteration
• Refresh messaging to prevent audience fatigue
• Proactively identify and resolve issues before escalation
• Drive client satisfaction, retention, and referrals
• Represent the company with professionalism and commercial awareness

• Proven experience in lead generation
• Proven experience in outbound sales

• Hands-on experience with cold email, LinkedIn outreach, or cold calling
• Strong understanding of B2B sales funnels and lead generation strategies
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and client management skills
• Strong analytical thinking and problem-solving abilities
• Comfortable working in a fast-paced startup environment
• Technical Tools Experience (Preferred): Airtable, Smartlead, Instantly, Apollo, Clay

Nice to Have

• Experience working in a B2B lead generation agency
• Background in managing high-volume client portfolios
• Advanced knowledge of email deliverability and outbound infrastructure

Fully Remote: Work from anywhere with international teams

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement

Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals