Sr. Customer Success Manager

Swooped; United States; Remote; USD 120,000 - 128,000; Full time

Job summary

Swooped is searching for a Senior Customer Success Manager who will elevate customer experiences within a growing company. The role requires significant experience in managing customer accounts, driving strategic alignment, and utilizing Salesforce for better client outcomes. Join a distributed team that focuses on innovation, customer satisfaction, and substantial career development in a supportive environment.

Benefits

Stock options for every employee

$400 office stipend

Maternity/Paternity leave

Health insurance contribution (if in the US)

Children's 529 college fund assistance (if in the US)

Qualifications

• 5+ years of experience in Customer Success or Strategic Account Management.
• Experience managing a diverse book of business (100–150 accounts).
• Demonstrated success in high-growth SaaS environment.

Responsibilities

• Own and grow a high-value portfolio of 3–4MM ARR across 100–150 accounts.
• Drive customer success and value realization for Event Technology clients.
• Serve as a trusted advisor and strategic consultant.

Skills

Salesforce proficiency

Churn prevention tactics

Customer lifecycle management

Strategic account management

Education

Higher Education experience

Job description

2 days ago Be among the first 25 applicants

The company has four native apps on the Salesforce AppExchange for managing Events, collecting Payments, sending Messages, and protecting Data. It’s a growing, distributed team with teammates in countries across the world. They move fast and have a significant structure in their product build process. Everyone on their team has deep experience within their respective roles. Their customers span from 1-person companies to Fortune 500s.

About The Role

Our client is looking for a Senior Customer Success Manager to join their A-team and elevate the customer experience to the next level. The Customer Success team is a dynamic blend of ambitious emerging talent and seasoned professionals. You’ll bring your proven expertise in Salesforce, Event Tech and Customer Success to help shape scalable strategies and coach others as the team raises the bar across the board.

If you're a strategic thinker who thrives on delivering measurable impact and building lasting customer relationships, the hiring company encourages you to apply. This is your opportunity to help shape the future of customer success—while doing your best work alongside a passionate, collaborative crew.

What you’ll do

• Own and grow a high-value portfolio of 3–4MM ARR across 100–150 accounts, with an emphasis on customer segmentation, proactive management, and long-term account health.
• Drive customer success and value realization for Event Technology clients.
• Drive strategic alignment with customer stakeholders—from users to executives—ensuring that product adoption aligns with business goals and delivers continuous ROI.
• Mitigate churn and maximize retention by identifying risk indicators early, implementing save plans, and executing proactive engagement strategies.
• Serve as a trusted advisor and strategic consultant, helping clients optimize their use of the platform while surfacing opportunities for innovation and improvement.
• Lead renewal and expansion conversations in close partnership with Sales and the VP of Customer Experience; accurately forecast and manage pipeline risk.
• Facilitate high-impact Executive Business Reviews, success plans, and ROI reporting that strengthen customer partnerships and support account expansion.

What the hiring company looks for

• 5+ years of experience in Customer Success or Strategic Account Management, preferably in a high-growth SaaS environment.
• Demonstrated success managing a diverse and high-volume book of business (100–150 accounts), including large and mid-market customers.
• Deep understanding of churn prevention tactics, customer lifecycle management, and customer health monitoring.
• Salesforce proficiency is essential; you should be comfortable navigating CRM data, generating reports, and driving outcomes via platform insights.
• Skilled in creating and executing customer success frameworks, including success planning, onboarding journeys, and lifecycle campaigns.
• Confident communicator who can influence at all levels, from system administrators to C-suite executives.
• Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams.
• Higher Education experience is a plus!!
• An incredible team of smart and supportive people
• A deep feeling of satisfaction and completion
• Fully remote global team working from home
• Stock options for every employee
• $400 office stipend
• Maternity/Paternity leave
• Pledge 1% - time off during the year for helping nonprofits
• Health insurance contribution (if in the US)
• Children's 529 college fund assistance (if in the US)

Compensation:

$120,000 - $128,000 OTE

Why is their work important

Their apps continue to be easy to use and setup, due to continuous refinements with their UX. Most apps in their space take weeks to implement; theirs take hours, and they work more flexibly, achieving significantly more functionality than their competitors. They believe enterprise apps should be as easy to use as consumer mobile apps.

What the job will bring you

A deep level of satisfaction through ownership of the role. You'll get more autonomy than at other companies (the team has told us). Connection. The team is tightly knit, assisted through an annual company trip (as they're remote). Challenge. They're trying to move as quick as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life: "Meaningful work and meaningful relationships" provide meaning to life. They aim to bring this.

Location

While they are a Remote first culture they are currently only able to accept applicants in AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, and WI

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and General Business

• Industries

  Computer and Network Security and Technology, Information and Media

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