Customer Success Manager

ConCntric; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

ConCntric is seeking a Customer Success Manager passionate about technology and construction. This remote position involves onboarding customers, ensuring their satisfaction, and advocating for their needs within the company. Competitive salary and opportunities for career growth are offered in a dynamic startup environment.

Benefits

Competitive compensation

Benefits and equity

Opportunity for career growth

Qualifications

• 3+ years of relevant industry or role experience.
• Familiarity with commercial preconstruction workflows is highly preferred.
• Proven experience in a customer-facing role.

Responsibilities

• Onboard and train new customers effectively.
• Drive customer engagement, retention, and expansion.
• Act as the voice of the customer internally.

Skills

Customer success

Account management

Technical aptitude

Relationship building

Communication skills

Education

Relevant experience in customer success or account management

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from ConCntric

Director of Customer Success at ConCntric

As a Customer Success Manager, you will be instrumental in being the voice of your customers in their post-sales journey. You will onboard and train customers, provide technical support, drive customer engagement, retention, and expansion. Reporting directly to the Director of Customer Success, you will lead all post-sale activities and be the strategic driver for product training, adoption, expansion, risk mitigation and renewal with your customers.

If you're passionate about technology, construction, and making an impact, keep reading.

Key Responsibilities

• Become a Preconstruction Guru: Dive deep into the preconstruction world and become a trusted expert on how ConCntric transforms construction workflows
• Onboard & Train Like a Pro: Help new customers hit the ground running by delivering smooth onboarding, training sessions, and guiding them to early wins
• Drive Adoption & Engagement: Ensure customers don’t just use ConCntric—they love it. You’ll share best practices, product updates, and strategic insights to maximize their value.
• Metrics & Reporting: Maintain high customer retention, identify churn risks, coordinate renewals with sales and product teams, and find expansion opportunities
• Project Manage your Day: Hold regular check-in calls, quarterly business reviews, and mentoring sessions with customers
• Be the Voice of the Customer: Passionately advocate internally for customer needs by understanding their unique challenges and figuring out the right solution to help them achieve their goals
• Team Innovator: Share ideas, challenges and solutions to contribute creative workflows to this fast-growing startup
• Develop Internal Relationships: Work closely with sales and product to ensure product adoption, growth, retention and satisfaction of your customers

Qualifications

• 3+ years of relevant industry or role experience
• Familiarity with commercial preconstruction workflows is highly preferred.
• Proven experience in a customer-facing role, such as customer success, account management, or sales.
• Technical aptitude and the ability to quickly learn and understand complex products/services.
• Passion to improve the lives of those in the Construction Industry via technology
• Ability to work independently at times and collaboratively at others with cross-functional teams across sales, product, engineering, marketing, and executive leadership
• Exceptional relationship building, organizational, and communication skills with a variety of personas (entry-level to c-suite) in a fast-moving environment.

Why ConCntric?

ConCntric is the first and only AI-powered preconstruction management platform for the construction industry. Founded by a 30-year industry veteran, ConCntric is a seed-stage B2B SaaS technology startup revolutionizing the future of preconstruction. Our mission is to streamline the complexities of preconstruction with cutting-edge AI solutions, enabling construction professionals to make faster, smarter decisions.

Be part of a mission-driven company reshaping the construction industry with AI.

• Collaborate with a passionate and innovative team
• Have fun thinking creatively to enhance the customer experience
• Opportunity to grow in your career at a fast-scaling startup
• Competitive compensation, benefits, and equity

This is a remote position and candidates can be based anywhere in the United States or Canada. Occasional travel may be required.

• Salary Range: $75,000 to $110,000 USD based on location, CS experience, and commercial construction industry experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Construction

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