Customer Success Manager (CSM)

Sagetap; United States; Remote; USD 65,000 - 169,000; Full time

Job summary

Sagetap, an innovative startup in the tech market, seeks a Customer Success Manager to strengthen client relationships and enhance their product experience. The ideal candidate will apply strong problem-solving skills while supporting vendors in navigating their first 90 days. Join a fast-paced team committed to delivering exceptional service in a rapidly evolving environment.

Benefits

Comprehensive insurance benefits

Flexible vacation

401(k) plan

Parental leave

Early-stage stock options

Qualifications

• 3-5 years experience in service to executive-level customers.
• Detail-oriented, adaptable in a startup environment.
• B2B SaaS experience is a plus.

Responsibilities

• Act as primary contact for vendor accounts.
• Provide proactive support and manage feedback collection.
• Identify and manage improvement opportunities.

Skills

Communication

Problem Solving

Interpersonal Skills

Execution

Job description

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Sagetap is a rapidly growing startup that is changing the way innovative technology vendors bring products to market and meet with qualified buyers.

Our AI-driven market network enables enterprise software vendors to identify, validate, and iterate their product and GTM strategies directly with target technology buyers. The Sagetap platform combines access to these enterprise buyers with a suite of SaaS tools to help software vendors collect, analyze, and generate pipeline based on non-customer sentiment.

Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software sales for the industry's most innovative technology vendors, fostering meaningful connections in a non-sales setting.

We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of software sales at Sagetap!

What You'll Do

At Sagetap, we believe in building strong, lasting relationships with our vendor clients by understanding their unique needs and connecting them with the right enterprise technology buyers. We are looking for a Customer Success Manager to join our team and ensure our clients are set up for continued success on Sagetap through their first 90 days and receive exceptional ongoing service and support throughout their lifecycle.

In this role, you will act as the primary point of contact for a roster of vendor accounts, understanding their needs and requirements. Applying strong problem-solving skills, you will provide proactive support, resolve issues, and identify opportunities for improvement on Sagetap. You will help clients gather feedback from buyers on Sagetap, identify common objections, and advise them on overcoming those objections to generate pipeline. Finally, you will manage related business projects that improve the team and company.

Qualifications

• 3-5 years experience providing exceptional service to executive-level customers
• Strong communication and interpersonal skills with the ability to manage up
• Detail-oriented and able to thrive in a startup where things evolve rapidly
• Biased towards execution with the ability to proactively problem solve at scale
• Strong desire to continuously experiment and optimize processes
• B2B SaaS experience is a plus

Additional Information

This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

What You'll Have at Sagetap

• Competitive salary of base + variable comp
• Early-stage stock options
• Generous vacation and holiday policy
• Experience building & selling a transformative product
• Dedicated professional development and career growth

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Internet Marketplace Platforms

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