Customer Success Manager

Broccoli AI; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Broccoli AI is hiring an AI Success Manager to take ownership of customer relationships and drive revenue growth. You will manage a portfolio of customers and ensure the successful adoption of our AI agents. The ideal candidate is analytical, has an operator mindset, and is revenue-oriented.

This role is pivotal in helping our customers achieve success using Broccoli's AI tools. A data-driven approach and the ability to push for changes that boost efficiency and outcomes are essential.

Qualifications

• Comfortable with data and metrics to assess account health.
• Ability to identify upsell opportunities within existing accounts.
• Experience in managing customer relationships effectively.

Responsibilities

• Own a portfolio of customers ranging from SMB to enterprise.
• Drive adoption and usage of Broccoli's AI agents.
• Monitor account health through data usage and bookings.
• Run customer onboarding to ensure fast time-to-value.

Skills

Data analytics

Customer relationship management

Revenue growth

Problem-solving

Tools

Claude

Job description

About Broccoli AI

Broccoli AI is building the AI operating system for home service businesses.

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built.

Today:

• Hundreds of contractors use Broccoli to run their front office

• We’ve grown from $0 → millions in ARR in under a year

• We’re trusted by both single‑location operators and large multi‑location groups

• Raised $25M+ from Khosla Ventures and YC

AI Success Manager — Broccoli AI

This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.

What you’ll do

• Own a portfolio of customers (SMB → enterprise)

• Drive adoption and usage of Broccoli’s AI agents

• Identify and execute expansion opportunities:

  • More call volume

  • More products (inbound, outbound, QA, etc.)

  • More locations

• Monitor account health using data (usage, bookings)

• Run onboarding and ensure fast time-to-value

• Work closely with product + engineering to improve outcomes

What we’re looking for

Analytical

• You’re comfortable with data and metrics

• You can quickly understand what’s working vs not

Operator mindset

• You don’t wait for instructions — you figure things out

• You think in workflows and outcomes, not tasks

AI-native

• You use tools like Claude to move faster and automate work

• You look for leverage in everything you do

Revenue-oriented

• You understand your job is to grow accounts, not just support them

• You’re comfortable identifying and pushing upsells

Customer-focused (but not soft)

• You care about customer outcomes — revenue, bookings, efficiency

• You’re willing to push customers to change how they operate

What success looks like

• Your accounts expand consistently

• High product adoption and usage across customers

• Low churn, high NDR

• Customers see clear ROI from Broccoli

• You manage more accounts over time without losing quality (through systems + AI)

Broccoli is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.