Strategy & Operations Manager

Broccoli AI; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Broccoli is seeking a Strategy & Operations Manager in San Francisco to tackle high-priority analytical problems. You will own the models, analysis, and data work across Business Operations and Intelligence Platform, delivering actionable insight that executives can act on.

You will collaborate with cross-functional teams and turn insights into dashboards and repeatable tools, driving performance and efficiency for our contractor-focused platform.

Qualifications

• 3–6 years of experience at a top consulting firm with hands-on data work.
• Strong analytical and structured problem-solving abilities.
• Excellent written and verbal communication skills.
• High ownership mindset with bias toward action.
• Willingness to work in-person five days per week in San Francisco.
• Experience with home services or B2B SaaS is a plus.

Responsibilities

• Frame high-priority questions and structure analyses end-to-end.
• Build data-driven models and dashboards to drive decisions.
• Collaborate with Sales, Customer Success, and Product teams.
• Translate insights into actionable recommendations for leadership.
• Turn ad hoc analyses into repeatable tools with analytics/engineering teams.

Skills

Data analysis

Structured problem solving

Written communication

Verbal communication

Ownership mindset

In-person collaboration

Tools

SQL

Data visualization

Job description

About Broccoli AIAt Broccoli, we’re building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.

Today:

Hundreds of contractors rely on Broccoli every day.

The Role

As a Strategy & Operations Manager, you’ll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we’re leaving revenue on the table, what’s actually driving performance across hundreds of contractors. This is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You’ll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on. You’ll work across two of our core Strategy & Operations pillars: Business Operations, Intelligence Platform.

Business Operations

Objective: Build the operating system that helps Broccoli scale efficiently.
Own strategic deep dives end to end — frame the question, build the analysis, deliver a clear recommendation to leadership.
Support business performance management: KPIs, reporting, and operational reviews.
Drive cross-functional projects with sales, customer success, and product — from sizing opportunities to changing how we operate based on what the data says.

Intelligence Platform

Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
Build the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.
Deliver insights and benchmarks that help customers improve performance.
Turn one-off analyses into repeatable tools — working with our analytics and engineering teams so the best insights become dashboards, templates, and product.

What We’re Looking For

• 3–6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands‑on experience working with data.
• Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
• High‑ownership mindset with a bias toward action and execution.
• Strong analytical skills and a structured approach to problem solving.
• Excellent written and verbal communication skills.
• Excited to work in‑person five days per week with the team in San Francisco.
• BonusExperience at a high-growth startup.
• Experience working in home services or B2B SaaS.

Broccoli is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.