Implementation Manager

Broccoli; Lehi (UT); On-site; USD 90,000 - 140,000; Full time

Job summary

Broccoli is building AI teammates for service businesses. As an Implementation Manager, you’ll own the onboarding experience for new customers—from setup to success—and serve as the bridge between our AI agents and HVAC, plumbing, and electrical contractors.

In this hands-on, high-impact role, you’ll work with customers, product, and engineering to ensure live rollout, fast results, and real value from day one, while shaping onboarding playbooks and guiding teams through 30–60 day milestones.

Qualifications

• 3+ years in onboarding or customer success.
• Strong communication for non-technical users.
• Organized and process-driven with multi-account management.
• Thrives in ambiguity and fast-paced environments.

Responsibilities

• Lead onboarding for new customers and set up AI agents.
• Customize prompts and voice logic to match workflows.
• Train owners and office managers on best practices.
• Monitor early adoption and hit 30–60 day milestones.
• Collaborate with product and engineering for feedback.

Skills

Onboarding

Customer Success

Technical Implementation

SaaS Experience

Communication

Job description

About Broccoli

At Broccoli, we're building AI teammates for the people who build and maintain our world.

We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.

Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.

Today:

• Hundreds of contractors rely on Broccoli every day.

• We've grown to $15M+ ARR in under two years.

• We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.

• We're backed by Khosla Ventures and Y Combinator.

We're still just getting started..

About the Role

As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.

This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.

Your Core Responsibilities

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.

• Customize prompt flows and voice logic to match each business’s tone, processes, and goals.

• Train owners and office managers on best practices, troubleshooting, and ongoing optimization.

• Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.

• Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

You Might Be a Fit If You

• Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.

• Are a strong communicator who can make AI and technical concepts simple for non-technical users.

• Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.

• Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.