Customer Success Manager

Fieldjock; United States; Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Fieldjock seeks a Customer Success professional to own onboarding, training, adoption, and long-term value for HVAC customers. You will guide setup, data migration planning, launch readiness, and team training; run check-ins; surface product feedback; build repeatable playbooks for onboarding, renewals, expansions, and customer health.

You will not need to be overly technical, but should enjoy learning the product, and bring strong judgment from SaaS playbooks paired with practical customer

Qualifications

• 3+ years in customer success, implementation, account management, operations, or SaaS support.
• Strong comfort leading customer calls, training groups, and navigating change management.
• Organized follow-through and the ability to manage many active accounts without losing detail.
• Clear writing, calm problem-solving, and empathy for busy small-business operators.
• HVAC, home services, construction, logistics, or field-service software experience.
• Experience building help content, onboarding programs, or customer health systems.
• Comfort with light data analysis and CRM workflows.

Responsabilités

• Own onboarding, training, adoption, and long-term value for HVAC companies moving critical operations into Fieldjock.
• Guide new customers through setup, data migration planning, launch readiness, and team training.
• Run regular check-ins that turn customer goals into clear adoption plans.
• Surface product feedback with context, urgency, and examples from real workflows.
• Build repeatable playbooks for onboarding, renewals, expansions, and customer health.

Connaissances

Onboarding

Training

Customer Success

CRM

SaaS

Field-service

Outils

Salesforce

Data analysis

Help content

Description du poste

Onboard HVAC companies, run training, and make sure every customer gets value from Fieldjock. Background in SaaS or trades is ideal.

About Fieldjock

You will be the connective tissue between customers, product, and implementation.

About this opportunity

Own onboarding, training, adoption, and long-term value for HVAC companies moving critical operations into Fieldjock.

How you'll contribute

• Guide new customers through setup, data migration planning, launch readiness, and team training.
• Run regular check-ins that turn customer goals into clear adoption plans.
• Surface product feedback with context, urgency, and examples from real workflows.
• Build repeatable playbooks for onboarding, renewals, expansions, and customer health.

Qualifications

• 3+ years in customer success, implementation, account management, operations, or SaaS support.
• Strong comfort leading customer calls, training groups, and navigating change management.
• Organized follow-through and the ability to manage many active accounts without losing detail.
• Clear writing, calm problem-solving, and empathy for busy small-business operators.
• HVAC, home services, construction, logistics, or field-service software experience.
• Experience building help content, onboarding programs, or customer health systems.
• Comfort with light data analysis and CRM workflows.

A few notes

• You do not need to be technical, but you should enjoy learning how the product works.
• We value practical customer judgment as much as SaaS playbook experience.