Implementation Specialist

Fieldjock; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Fieldjock is seeking a detail-oriented onboarding specialist to lead HVAC customers from kickoff through launch, translating real-world operations into Fieldjock workflows, training plans, and adoption milestones. You will run kickoff, discovery, configuration, training, and launch-readiness sessions; map services and workflows; coordinate with success and product; create repeatable templates to shorten time-to-value while preserving customer context.

This role is remote-friendly within the U.S.

Qualifications

• 2+ years in SaaS implementation, onboarding, or customer ops.
• Excellent organization and ability to move customers through multi-step launches.
• Comfort explaining software to non-technical teams with patience and clarity.
• Strong written follow-up, meeting notes, and action-item ownership.
• Experience with HVAC, home services, dispatch, CRM, or FSM platforms.
• Data import, spreadsheet cleanup, or light systems-configuration experience.
• Training or enablement background.

Responsibilities

• Run kickoff, discovery, configuration, training, and launch-readiness sessions.
• Help customers map services, teams, territories, job types, pricing, and workflows into Fieldjock.
• Coordinate with success and product when a customer need requires better tooling or clearer documentation.
• Create repeatable onboarding templates that shorten time-to-value without losing customer context.

Skills

SaaS implementation

Onboarding

Project management

Customer operations

Field-service ops

Training enablement

Data cleansing

Job description

Lead new HVAC customers from kickoff through launch, translating their real-world operations into clean Fieldjock workflows, training plans, and adoption milestones.

About Fieldjock

The best implementation work here is part consulting, part project management, and part patient teaching.

About this opportunity

Lead customers from signed contract to confident launch, helping teams configure Fieldjock around the way they actually work.

How you'll contribute

• Run kickoff, discovery, configuration, training, and launch-readiness sessions.
• Help customers map services, teams, territories, job types, pricing, and workflows into Fieldjock.
• Coordinate with success and product when a customer need requires better tooling or clearer documentation.
• Create repeatable onboarding templates that shorten time-to-value without losing customer context.

Qualifications

• 2+ years in SaaS implementation, onboarding, customer operations, project management, or field-service operations.
• Excellent organization and ability to keep customers moving through multi-step launches.
• Comfort explaining software to non-technical teams with patience and clarity.
• Strong written follow-up, meeting notes, and action-item ownership.
• Experience with HVAC, home services, dispatch, CRM, or FSM platforms.
• Data import, spreadsheet cleanup, or light systems-configuration experience.
• Training or enablement background.

A few notes

• You do not need a college degree to apply.
• This role is remote-friendly within the U.S.