Customer Success Manager

Midwest Startups; United States; Remote; USD 85,000; Full time

Job summary

Join a mission-driven startup dedicated to improving student writing skills across the U.S. as a Customer Success Manager. In this dynamic role, you'll engage with district-level customers, helping them maximize the use of innovative educational tools. Your expertise in education and customer relationships will be crucial as you onboard clients, develop tailored strategies, and ensure that our solutions align with their goals. With a commitment to fostering effective communication and collaboration, you'll play a key role in driving student success and enhancing educational outcomes. If you're passionate about making a difference in education, this opportunity is for you!

Benefits

Competitive salary

Equity package

Health benefits

Flexible PTO

Paid parental leave

Team retreats

Co-working stipends

Home-office set-up stipend

Qualifications

• 5+ years of experience in education, preferably in a leadership role.
• Experience as a customer success manager in edtech.

Responsibilities

• Manage customer accounts and develop implementation strategies.
• Onboard new districts and ensure successful adoption of services.

Skills

Customer Relationship Management

Communication Skills

Organizational Skills

Stakeholder Engagement

Travel Readiness

Education

5+ years of ELA educator experience

Experience in edtech

Tools

Salesforce

Google Sheets

Job description

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an experienced Customer Success Manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for onboarding, renewing, and expanding customer accounts.

In this role, you will:

1. Manage East Coast territory of district-level NoRedInk Premium customers, developing an implementation strategy with district administrators, particularly curriculum coordinators and district technology specialists.
2. Identify and build relationships with the appropriate district stakeholders to support implementation. Develop a shared communication plan to ensure both users and administrators have the information they need for a successful ongoing adoption.
3. Onboard new and returning districts, coordinate integration setup, and activate expected users.
4. Ensure NoRedInk is implemented with fidelity and the implementation is aligned to the district's goals. Monitor customer usage trends and share best practices and appropriate resources to increase adoption.
5. Partner with the customer to identify a professional learning plan and schedule their sessions.
6. Identify customer advocates and work with Marketing to collect testimonials and case studies.
7. Work closely with an account manager counterpart to support renewal and expansion discussions.
8. Travel onsite to meet with customers as needed for the role and leadership-approved territory events.
9. Expected to maintain East Coast working hours.
10. Exemplify NoRedInk’s mission and values in your day-to-day work.

About You:

1. You have 5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role.
2. You have experience working with customers at an edtech company, preferably as a customer success manager.
3. You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success.
4. You're excited to travel up to 30 days per year (for customer visits and team/industry events).
5. You have strong written and oral communication skills.
6. You have familiarity with business tools such as Salesforce and Google Sheets.
7. You’re organized, creative, and tenacious in making a difference for our customers.
8. You want to work at a mission-driven startup with a talented team.
9. You want to collaborate to develop new customer-facing collateral and adoption materials.

What NoRedInk Offers:

1. A competitive salary and equity package in a well-funded startup with strong product-market fit.
2. Excellent health, vision, and dental benefits (U.S. Only).
3. 100% remote work environment.
4. Flexible PTO and paid parental leave.
5. 401(k) (U.S. Only).
6. Team retreats and events to connect with fun, talented coworkers.
7. The ability to help millions of students and teachers and address a critical societal need.

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

NoRedInk is an equal opportunity employer, and we’re committed to building a diverse, equitable, and inclusive workforce.

Compensation at NoRedInk is robust and includes a full range of benefits, flexible PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Salary ranges are based on job expectations, location-specific market data, internal equity, and candidate experience. The expected annual on-target earnings for this position is approximately $85,000, including both base salary and bonus. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment.