Customer Success Manager

Waste Solution Services LLC; Town of Lawrence (NY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Waste Solution Services LLC in New York is seeking a highly accountable Client Success Manager to own a portfolio of client accounts in a fast-paced waste brokerage environment. The role is onsite Mon through Thurs, with remote Fridays, and pay starts at $26-$32 per hour DOE with benefits.

You will act as the primary contact, drive client outcomes, monitor account health, identify growth opportunities, and coordinate with internal teams to expedit service delivery.

Qualifications

• 1-3+ years in account management, operations, or service delivery roles.
• Experience in waste management, environmental services, logistics, or related field is a plus.
• Proven ability to manage issues end-to-end across multiple teams.
• Strong organizational and time management skills in high-volume environments.
• Excellent communication and accountability in client-facing situations.

Responsibilities

• Own a defined portfolio of client accounts with responsibility for performance and satisfaction.
• Act as the primary contact and trusted advisor for all account needs.
• Strengthen client loyalty through proactive communication and transparency.
• Monitor account health to identify growth opportunities and retention risks.
• Coordinate with internal teams and vendors to expedite service delivery.
• Resolve service failures, missed pickups, and operational breakdowns; escalate as needed.
• Maintain documentation of account activity, issues, and resolutions; provide updates throughout projects.

Skills

Account management

Operations

Service delivery

Communication

Ownership

Job description

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

The Role (What You’ll Do)

We are seeking a highly accountable, operationally driven Client Success Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability. The role is onsite Mon through Thurs, remote Fridays. Pay starting at $26-$32 per hr DOE, with benefits.

Key Responsibilities

• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
• Act as the primary contact and trusted advisor for all account needs.
• Strengthen client loyalty through proactive communication and transparency.
• Monitor account health to identify growth opportunities and retention risks.
• Analyze trends to implement preventative solutions and service efficiencies.

Operational Resolution

• Own issues from identification through to successful resolution.
• Coordinate with internal teams and vendors to expedite service delivery.
• Assist in resolving service failures, missed pickups, and operational breakdowns.
• Escalate critical issues appropriately while maintaining ownership and visibility.
• Maintain accurate and clear documentation of account activity, issues, and resolutions.
• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
• Drive accountability across internal teams to produce timely results.

Qualifications

• 1-3+ years of experience in account management, operations, or service delivery roles
• Experience in waste management, environmental services, logistics, or a related field is a plus
• Proven ability to manage issues end-to-end across multiple teams
• Strong organizational and time management skills in a high-volume, fast-paced environment
• Excellent communication skills with the ability to manage client expectations effectively
• Demonstrated sense of ownership, urgency, and accountability