Customer Success Manager

Neto; Scottsdale (AZ); On-site; USD 63,750 - 90,000; Full time

Benefits offered by this job

Equity

Job summary

Neto is seeking a results-driven Customer Success Manager to own retention and expansion for a book of ~70 agents in the Scottsdale, Arizona office. This in-person role focuses on growing accounts, upgrading usage, and renewals, with both retention and expansion targets and uncapped upside.

You will lead business reviews, handle tier-1 support, and be the primary client contact, working closely with SMB and professional-services customers. Equity is offered alongside a base and OTE.

Qualifications

• Two or more years in customer success, account management, or post-sales ownership in SaaS.
• Comfort owning both retention and expansion targets.
• Great relationship instincts with SMB and professional-services customers.
• Enough technical fluency to handle front-line support.

Responsibilities

• Own retention and expansion across a book of about seventy agents under management
• Grow accounts with more agents, upgrades, and committed usage tiers
• Handle tier-1 support and be the client's go-to contact
• Run business reviews and lead renewals

Skills

Customer success

Account management

SaaS knowledge

Post-sales

Job description

Be the reason law firms stay, grow, and never feel left on their own.

Scottsdale, AZ In Person 2+ Years Experience $63,750 base · $85,000 OTE

About Neto

Neto builds AI voice agents for law firms. Our reception, intake, and follow-up agents answer every call, qualify every lead, and chase every opportunity around the clock, so a firm never lets a client fall through the cracks. We are an early-stage, founder-led company based in the Phoenix and Scottsdale area, growing on the strength of a product that pays for itself the first time it catches a call a firm would have missed.

The role

You will own a book of customers end to end after the sale: keeping them, growing them, and being the person they trust when they need help. It is a rare success role where you carry both a retention number and an expansion number, and the expansion upside is uncapped. You will work in person with the team at our Scottsdale office.

What you will do

• Own retention and expansion across a book of about seventy agents under management
• Grow accounts with more agents, upgrades, and committed usage tiers
• Handle tier-1 support and be the client's go-to contact
• Run business reviews and lead renewals

What you bring

• Two or more years in customer success, account management, or post-sales ownership in SaaS
• Comfort owning both retention and expansion targets
• Great relationship instincts with SMB and professional-services customers
• Enough technical fluency to handle front-line support

Compensation and location

• Base $63,750, on-target earnings $85,000, with uncapped expansion upside
• Meaningful early-stage equity
• In person at our Scottsdale, Arizona office

Neto is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

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