Customer Success Manager

Claim Health; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Job summary

Claim Health is hiring its first Customer Success Manager to partner with post-acute care agencies after go-live and drive value across revenue cycle operations. You will craft growth strategies, manage renewals, and work closely with product and engineering to shape the platform based on customer feedback.

We are looking for 2–5 years of experience in customer success or related roles, with a track record of growing accounts and strong analytical and communication skills.

Qualifications

• 2–5 years of experience in customer success, account management, or revenue-cycle roles.
• Proven track record of growing accounts with measurable results.
• Analytical mindset with ability to interpret data for executives.
• Excellent written and verbal communication skills.
• Able to build rapport with stakeholders from directors to executives.
• Willingness to travel for onsite agency visits.

Responsibilities

• Own agency partnerships from intake to renewals and expansion.
• Develop growth plans to increase admissions and revenue.
• Lead monthly and quarterly business reviews with clients.
• Collaborate with product and engineering to translate customer needs into features.
• Define how customer success operates and implement scalable playbooks.

Skills

Analytical mindset

Communication skills

Relationship building

Ownership mindset

Travel readiness

Tools

SQL

Excel/Google Sheets

Dashboards

Job description

Location: NYC (In-Person)
Compensation: Competitive salary + meaningful equity
Stage: YC-backed, early-stage

About Claim Health

Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.

About The Role

We're hiring our first Customer Success Manager to partner with our agencies after they go live and take each one to the next level.
Our platform powers a large share of each agency's revenue cycle: referral intake, eligibility and benefits verification, insurance mapping, prior authorization, and admit decisions. As agencies grow with us, there's always more value to unlock, whether that's new referral sources, new branches, new service lines, or more of their workflow running on Claim Health. You'll own that growth.
You'll be a strategic partner to agency leadership, backed by data. You'll bring each agency a clear picture of its performance, a plan for where to go next, and the follow-through to get there. You'll work side by side with our operations, product, and engineering team, and what you learn from customers will directly shape what we build.
This role is ideal for someone with 2 to 5 years in customer success, account management, or revenue cycle operations who wants real ownership over customer outcomes at an early-stage company.

What You’ll Do

Own Agency Partnerships

• Serve as the strategic partner to home health and hospice agency leadership, from intake directors to executives
• Build trusted, long-term relationships and be each agency's advocate inside Claim Health
• Own renewals, expansion, and references, all of which follow from delivering results

Drive Performance & Growth

• Build a growth plan for each agency with clear goals to help them increase admissions and revenue.
• Run monthly and quarterly business reviews that show the impact we've delivered and agree on what's next
• Find opportunities to deliver more value: new referral sources and portals, more automated workflows, and new ways of working for intake teams
• Lead expansion to new branches, service lines, and products

Shape the Product

• Bring customer insight directly into product priorities, backed by data
• Partner with engineering to turn what agencies need next into shipped features
• Keep customers informed about what's coming on the roadmap

Build the Customer Success Function

• Define how Claim Health does customer success, including account health, business reviews, and playbooks
• Use AI and internal tooling to deliver a high-touch experience at scale

What We’re Looking For

• 2–5 years of experience in either:
• Customer success, account management, or implementation at a healthcare SaaS, RCM, or early-stage startup, or
• Revenue cycle or intake operations at a home health, hospice, or post-acute provider
• A track record of growing accounts, with the numbers to prove it
• Analytical mindset, with comfort pulling, interpreting, and presenting data to executives
• Ability to build rapport with a wide range of stakeholders, from intake coordinators to agency executives
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action
• Willingness to travel for onsite agency visits

Nice to Have

• Familiarity with the home health and hospice revenue cycle, including payer mix, eligibility, and authorizations
• Experience with EMRs like HCHB, KanTime, WellSky, or Axxess
• Comfort working with data and tools such as SQL, Excel/Google Sheets, or dashboards
• Experience working closely with product and engineering teams
• A habit of automating your own work, whether with scripts or spreadsheets, so you never do something twice

Why Join Claim Health

• Real impact: Your work affects mission-critical operations and financial outcomes.
• Ownership: Meaningful equity and influence over the platform's direction.
• Hard problems: Complex systems, real constraints.
• Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
• Culture: Low ego, high standards, deep respect for craft.