Customer Success Manager

raydar; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Unlimited PTO

401(k)

Job summary

Raydar, a healthcare software company, seeks a Customer Success Manager in San Francisco to guide clinicians through onboarding, training, and ongoing engagement. You will coordinate scheduling, follow-ups, and internal workflows, and create training guides to support adoption of the software platform.

You will monitor usage, share trends with the team, and translate clinician feedback into product and customer success improvements, helping scale a high-growth startup with a hybrid work model.

Qualifications

• 3–8 years in a customer-facing or operational role at a tech company
• Experience in an early-stage, high-growth startup
• Ability to learn complex workflows and organize detailed operational work
• Comfort learning tools such as HubSpot, Canva, and Airtable
• Warm, clear communication and skill in de-escalating customer issues
• Personal interest in healthcare and clinician needs

Responsibilities

• Guide clinicians through onboarding, training, and continued engagement
• Coordinate scheduling, follow-ups, records, and internal workflows
• Create training guides and learning resources
• Monitor use and engagement and share meaningful trends
• Translate clinician feedback into product and customer success improvements

Skills

Onboarding coordination

Training & enablement

Communication

De-escalation

Healthcare context interest

Tools

HubSpot

Canva

Airtable

Job description

# Customer Success Manager* San Francisco, California, United States* Full-timeApply for this role## Compensation$120k–$140kUSD base salary per year* **Equity:** Competitive equity.* A variable performance bonus is tied to account retention.## About the companyOur client is a healthcare software company.## The roleRaydar is recruiting for this opportunity through the Paraform network. The position is with our client. Help clinician customers adopt and use a software platform, owning onboarding, customer communication, and the operational details of ongoing success.## What you'll do* **Guide clinicians through onboarding**, training, and continued engagement.* **Coordinate scheduling**, follow-ups, records, and internal workflows.* **Create training guides** and learning resources.* **Monitor use and engagement** and share meaningful trends.* Translate clinician feedback into product and customer success improvements.## What we're looking for* **3 to 8 years** in a customer-facing or operational role at a technology company.* Experience in an **early-stage, high-growth startup**.* Ability to learn complex workflows and organize detailed operational work.* Comfort learning tools such as HubSpot, Canva, and Airtable.* Warm, clear communication and skill in de-escalating customer issues.* A personal interest in healthcare and the needs of clinicians.## Bonus points* Healthcare AI startup experience.## Benefits* Health, dental, and vision insurance.* Unlimited paid time off.* 401(k).## Location and work model* Hybrid role in San Francisco.