Customer Success Manager

TTN Talent; San Francisco (CA); Sur place; USD 108 000 - 180 000; Plein temps

Résumé du poste

TTN Talent in San Francisco is seeking an experienced Customer Success professional to own strategic relationships with mid-market and enterprise customers. You will translate a technical product into clear customer value and drive retention and expansion.

You will work cross-functionally with Product, Engineering and Sales to scale processes in a fast-growing startup while managing complex customer issues and escalations. Salary is up to $180,000.

Qualifications

• Experience in customer-facing roles within B2B technology.
• Proven ability to build or improve processes in high-growth startups.

Responsabilités

• Own strategic relationships with mid-market and enterprise customers.
• Collaborate cross-functionally with Product, Engineering and Sales to resolve complex issues.
• Help shape processes as the company scales to improve retention and expansion.

Description du poste

• Do you have experience in Customer Success, Account Management or a similar customer facing role within B2B technology?
• Have you worked at an early-stage, high-growth startup where you had to build or improve processes rather than rely on an established playbook?
• Have you owned strategic relationships with mid-market or enterprise customers, including senior and C-level stakeholders?
• Are you comfortable understanding a technical product in depth and translating its capabilities into tangible customer value?
• Can you manage complex customer issues and escalations while working cross-functionally with Product, Engineering and Sales?
• Are you a proactive, commercially minded CSM rather than someone operating primarily in a reactive support capacity?

If you answer yes to the above, then this confidential role could be the one for you.

This is an opportunity to join a high-growth technology company in a strategic Customer Success role, owning important customer relationships and helping customers get maximum value. You'll work closely with customers and internal product teams, help shape processes as the company scales, and play a key role in retention, expansion and the overall customer experience. Salary is up to $180,000.