Founding Customer Success Manager

Wintermeyer Ventures; San Francisco (CA); In loco; USD 160.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Visa sponsorship

Descrizione del lavoro

Wintermeyer Ventures is seeking a founding customer success professional in San Francisco to own post-sale relationships, drive platform adoption, and build scalable CS processes as the company grows.

You will manage onboarding, migrations, and renewals, working closely with founders and senior leaders. Salary is strong, with visa sponsorship available for this early-stage startup.

Competenze

• 4–8 years of direct customer success or account management at a technical B2B SaaS startup.
• Experience owning a book of business with retention and expansion targets.
• Hands-on onboarding and migration of customers without heavy engineering
• Working knowledge of CRM platforms and sales/go-to-market workflows
• Track record of onboarding through adoption and expansion with measurable results.

Mansioni

• Own key accounts from contract signature through onboarding, migration and launch.
• Configure workflows, automations, and integrations to replace manual processes.
• Drive product adoption across customer teams so the platform becomes part of daily work.
• Identify opportunities to grow accounts through increased product usage and expansion.
• Own retention and net revenue retention outcomes across your portfolio.
• Build repeatable customer success processes and re-engage accounts with low adoption.

Conoscenze

Customer success

Account management

SaaS

Onboarding workflows

CRM workflows

Strumenti

Salesforce

HubSpot

Descrizione del lavoro

About the Role

Join an early-stage AI-powered B2B CRM company in a founding customer success role. You will own key customer relationships after the sale, helping customers adopt the platform while building the processes and playbooks that support the function as the company grows.

What You'll Do

• Own key accounts from contract signature through onboarding, migration, and successful launch.
• Configure workflows, automations, and integrations to help customers replace manual processes.
• Drive product adoption across customer teams so the platform becomes part of their daily work.
• Identify opportunities to grow accounts through increased product usage and expansion.
• Own retention and net revenue retention outcomes across your customer portfolio.
• Build repeatable customer success processes and help re-engage accounts with low adoption.

What We're Looking For

• Four to eight years of direct customer success or account management experience at a technical B2B SaaS startup.
• Experience owning a book of business with retention and expansion targets, rather than providing support alone.
• Hands-on experience onboarding and migrating customers, including building workflows, automations, and integrations without relying on engineering.
• Working knowledge of CRM platforms such as Salesforce or HubSpot and a strong understanding of sales and go-to-market workflows.
• A track record of taking accounts from onboarding through adoption and expansion, including measurable results and experience re-engaging stalled accounts.
• Comfort engaging founders and senior business leaders on their goals, processes, and pipeline.
• Experience building customer success processes independently, ideally in an early-stage startup or with usage-based pricing.

Compensation & Benefits

Base salary range: $160,000 to $180,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, United States, four days per week.