Head of Product UX Designer

ESP Engineered; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

ESP Engineered is looking for a Head of Product UX Design to drive innovative user experiences for our AI-powered SaaS platform. The ideal candidate has over 8 years of UX design experience with at least 3 years in a leadership role. Responsibilities include defining UX strategy, leading a high-performing team, and ensuring user-centered design practices across products. We seek someone with a strong background in SaaS and a passion for enhancing customer journeys through design excellence.

Qualifications

• 8+ years of UX design experience in SaaS or B2B technology.
• 3+ years in a leadership role overseeing UX.
• Proven track record of designing user interfaces for SaaS products.

Responsibilities

• Lead the UX function, setting vision and strategy.
• Build and mentor a high-performing UX team.
• Oversee consistent and accessible user experiences across products.

Skills

UX design experience

Leadership skills

Proficiency in design tools

User-centered design principles

Communication skills

Education

Bachelor’s degree in Design or related field

Tools

Modern design and prototyping tools

Job description

MaxIQ is building the industry's first revenue AI platform, transforming how B2B SaaS companies manage customer journeys-from acquisition to revenue optimization. As pioneers of the Agentic AI-driven Customer Journey Platform, we are creating a new and essential category in enterprise SaaS.

Role Overview

The Head of Product UX Design will lead the entire UX function at MaxIQ, setting the vision and strategy for user experience across our AI-powered SaaS platform. This role reports directly to the CTO, working closely with Product Management, Engineering, and other stakeholders to deliver intuitive, elegant, and impactful experiences that empower users and differentiate MaxIQ in the market

Key Responsibilities

• Define and communicate a compelling UX vision and strategy aligned with MaxIQ’s product and business goals.
• Build, mentor, and lead a high-performing UX team, fostering a culture of creativity, ownership, and design excellence.
• Oversee the end-to-end user experience across all MaxIQ products, ensuring consistency, usability, and accessibility.
• Lead the design of modern, user‑centric interfaces for SaaS-based products, incorporating best practices in interaction and visual design
• Collaborate with Product Management to translate business and customer requirements into intuitive, effective design solutions.
• Partner with Engineering and QE teams to ensure seamless implementation of designs, maintaining high standards of quality and user satisfaction.
• Establish and refine UX processes, methodologies, and best practices to enable rapid iteration and continuous improvement.
• Gather and synthesize user feedback, analytics, and market trends to inform design decisions and drive innovation.
• Advocate for the user at every stage of the product development lifecycle, ensuring that customer needs and pain points are addressed.
• Represent MaxIQ’s UX vision externally with customers, partners, and at industry events.

Requirements

• 8+ years of UX design experience, with at least 3 years in a leadership role (Lead, Head, or Director of UX) within SaaS or B2B technology companies.
• Proven track record of designing modern user interfaces for SaaS-based products and delivering world‑class digital experiences
• Bachelor’s degree in Design, Human‑Computer Interaction, or a related field, or equivalent professional experience
• Deep understanding of design thinking, user‑centered design principles, and the SaaS ecosystem.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency with modern design and prototyping tools.
• Experience working in fast‑paced, high‑growth, or startup environments.
• Passion for solving complex challenges and delivering delightful user experiences.

Cultural Fit

• Entrepreneurial mindset‑thrives in ambiguity, takes ownership, and drives outcomes.
• Passionate about shaping the future of B2B SaaS and AI‑powered platforms.
• Collaborative, transparent, and committed to building a diverse, high‑performing team.
• Define a new product category in AI‑powered customer journey management.
• Lead the creation of agentic AI systems processing millions of interactions daily.
• Make a global impact by enabling enterprises to accelerate sales cycles and maximize customer lifetime value.