Customer Success Manager

Vehlo Virtual LLC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic individual to join their team, focusing on customer success and account management. This role involves collaborating with clients, presenting solutions, and analyzing performance data to drive business growth. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a proactive approach to problem-solving. With opportunities for personal and professional growth, this position offers a chance to make a significant impact in the auto repair technology sector. Join a team that values diversity and is committed to your success.

Qualifications

• 2-3 years in account management or customer success roles.
• Proficiency in Microsoft Office and basic technical concepts.

Responsibilities

• Collaborate with customers and present the platform effectively.
• Analyze data to provide insights and assist in reporting.
• Document customer interactions and drive sales initiatives.

Skills

Account Management

Customer Success

Interpersonal Skills

Multi-tasking

Communication

Microsoft Word

Microsoft Excel

SalesForce

Education

Bachelor's Degree

Tools

SalesForce

Job description

Job Details

Job Location: Vehlo - Philadelphia - Philadelphia, PA

Salary Range: Undisclosed

Description

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

What You'll Do:

• Collaborate with recently signed customers.
• Present the platform to audiences of all sizes both in-person and virtually.
• Analyze dealership data to provide insight into better performance.
• Assist in the preparation of scheduled reports.
• Have daily meaningful contact with customers.
• Document customer information, activities, and interactions within the assigned CRM.
• Drive expansion opportunities for inside and outside sales initiatives.
• Respond to customer inquiries via email, phone, and text.
• Provide users with troubleshooting, functionality explanations and best practices.
• The ability to travel locally and one week a month, you will be traveling within your territory for those customers who are not local.
• Flexibility to call on clients in other areas.

Qualifications

What You'll Need:

• 2 - 3 years of experience in an account management or customer success role
• Ability to flourish in a multi-tasking environment.
• Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks.
• Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
• Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing.
• Proficiency in Microsoft Word and Excel.
• Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts.
• SalesForce knowledge a plus
• Well-organized, detail-oriented and proactive in following tasks through to completion.
• Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities.
• Prior Dealership, OEM, Service Advisor, Technician experience preferred, but not necessary.
• Bachelors Degree preferred
• Valid Driver’s License Required
• Valid Auto Insurance Required

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.