Customer Success Manager

Craft Recruiting; Orlando (FL); Remote; USD 200,000 - 300,000; Full time

Job summary

Join a dynamic and rapidly growing global B2B fintech company as the VP of Customer Success. This pivotal role focuses on ensuring customer satisfaction, retention, and growth through strong relationship management. You'll oversee client onboarding, resolve issues, and analyze data to drive platform usage and revenue. With a flexible work environment and a strong compensation plan, this is an exciting opportunity to make a global impact while contributing to innovative tech solutions that transform enterprise purchasing processes. If you have a passion for customer success and a track record of building relationships, this role is perfect for you.

Benefits

Unlimited PTO

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Home Office Setup Support

Team Building Off-Sites

Strong Compensation Plan

Qualifications

• 10+ years in Procurement, ideally within Fortune 500 companies.
• Proven ability to build relationships and establish trust.

Responsibilities

• Oversee client onboarding and manage executive account relationships.
• Conduct data analysis to drive platform usage and revenue growth.

Skills

Interpersonal Skills

Leadership Skills

Influencing Skills

Communication Skills

Data Analysis

Technical Aptitude

Organization Skills

Language Skills (French/Spanish)

Education

Bachelor's Degree in Business

Advanced Degree in IT, Purchasing, or Finance

Tools

Google Suite

Microsoft Office Suite (Excel, PowerPoint)

Purchasing Systems (e.g., Ariba, Coupa, SAP)

CRM Software

Job description

This range is provided by Craft Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00/yr - $300,000.00/yr

VP of Customer Success (Remote - Eastern/Central Time Zone)

We are a dynamic and rapidly growing global B2B fintech company dedicated to transforming the way businesses transact. Our innovative tech-based solutions streamline purchasing processes for enterprise buyers, ensuring a seamless experience from engagement to payment.

We've raised $85 million from leading investors such as Client, Craft, JP Morgan and others and have successfully implemented at customers such as L'Oreal, Diageo, Cisco and Sony.

We are looking for an experienced and enthusiastic VP of Customer Success to join our team. This role is pivotal in ensuring customer satisfaction, retention, and growth by building and maintaining strong relationships with our clients.

3 Awesome Reasons to Work Here

1. Innovative Environment: Be part of a company that is reshaping the purchasing experience for large enterprises with cutting-edge technology.
2. Global Impact: Work with some of the world's largest corporations and contribute to a platform available in nearly 50 countries.
3. Growth Opportunities: Join a high-growth company backed by leading investors, offering numerous opportunities for professional development and career advancement.

What You Will Be Doing

1. Client Onboarding: Oversee and drive the launch of new clients, including executive account management, strategic positioning, and technical coordination.
2. Relationship Building: Develop and maintain strong relationships with key client contacts, including executive sponsors, to ensure high levels of satisfaction and expanded adoption.
3. Issue Resolution: Address any client or supplier support or technical issues, ensuring timely and effective resolutions.
4. Data Analysis: Perform data analytics and monitor KPIs to drive platform usage and revenue growth.
5. Business Reviews: Conduct regular business reviews with clients to assess performance and identify growth opportunities.
6. Product Feedback: Provide valuable feedback to the Product Development team to enhance and improve product offerings.
7. Expansion Opportunities: Identify and execute on new business and client expansion opportunities.

What You Need for this Position

1. Experience: 10+ years of experience in Procurement, Procurement Operations, or Procurement transformation, ideally within Fortune 500 companies.
2. Skills: Excellent interpersonal, leadership, and influencing skills with a proven ability to build relationships and establish trust.
3. Organization: Highly organized with strong communication skills, both oral and written.
4. Technical Aptitude: Proficiency in Google Suite, Microsoft Office Suite (Excel and PowerPoint), and experience with purchasing systems (e.g., Ariba, Coupa, SAP).
5. Education: Bachelor's or Advanced Degree preferred in Business, IT, Purchasing, or Finance.
6. CRM Knowledge: Experience with Customer Relationship Management (CRM) software.
7. Language Skills: Business fluency in a second language such as French or Spanish is a plus.

What's in It for You

1. Flexible Work Environment: Enjoy unlimited PTO and the flexibility to work remotely from the Eastern or Central Time Zone.
2. Comprehensive Benefits: We offer medical, dental, and vision insurance, as well as Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with employer contributions.
3. Home Office Setup: We provide support for setting up your home office.
4. Team Building: Participate in team building off-sites and outings to foster a collaborative work environment.
5. Strong Compensation Plan: Target compensation of $200K+ inclusive of a mid-six figure base salary. Our top performers earn $300 - $400K.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

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